Credit Collections Officer

Job Highlights:

• Part of team to build a passionate, energetic, and innovative work culture
• Office located in central business district in Raffles Place
• High potential for personal growth and advancement as our team is growing and expanding
• Embrace being in a fast-paced fintech environment where you contribute directly to the goals of the company

Job Description:

• To call and execute on all inbound and outbound delinquent consumer and corporate accounts in a timely manner.
• Able to recommend and execute appropriate collection / restructuring actions for recovery of debt and minimise credit losses.
• Handle collection process from reminder, repayment call, follow up and issue of reminder letter.
• Liaise with internal and external stakeholders in a call centre.
• To manage and achieve daily productivity standards in terms of call attempts; contacts and payments made by customers.
• Providing consistent, concise, accurate and timely weekly/monthly collection activity reports to management
• Achieve the productivity standard set for the team and individual KPI
• Take on additional projects and tasks assigned by reporting manager

Job Requirements:

• Diploma and above. Fresh graduates are welcome
• Singaporeans and PR only.
• Proficient in Google suite, Microsoft applications, Macro VBA and SQL a plus
• 2 years of working experience in collection is a plus
• Professional phone etiquette and excellent verbal and interpersonal skills
• Strong communicator and negotiation skills
• Meticulous and detail-oriented
• Highly self-motivated with the ability to work fast and independently in an agile environment.