Business Development Executive cum Technical Support

Job Summary:

We are seeking a dynamic and tech-savvy Business Development Executive (BDE) cum Technical Support professional to drive sales growth while providing technical assistance to clients. This hybrid role requires a blend of sales acumen, customer relationship management, and technical troubleshooting skills to onboard new merchants (restaurants, retailers, etc.) and ensure seamless integration and usage of our payment and ordering solutions.

Key Responsibilities:

Business Development (Primary):

• Identify and onboard new merchants (restaurants, cafes, QSRs, etc.) for payment gateways and ordering systems.
• Build and maintain strong relationships with potential and existing clients.
• Conduct product demos, negotiate contracts, and close deals to meet sales targets.
• Collaborate with marketing to generate leads through campaigns, referrals, and industry events.
• Stay updated on fintech trends, competitor offerings, and market demands.

Technical Support (Secondary):

• Provide pre-sales and post-sales technical support to clients, ensuring smooth integration of APIs, POS systems, and software.
• Troubleshoot technical issues related to payment processing, order management, and system integrations.
• Work closely with the product/engineering team to escalate and resolve complex technical problems.
• Train clients on using the platform, including backend setup, reporting, and troubleshooting.
• Document common technical issues and solutions for internal and client reference.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, IT, Computer Science, or related fields.
  • 2+ years in business development/sales in fintech, SaaS, or payment solutions.
  • Prior experience in technical support/customer success (preferably in fintech, POS, or restaurant tech)
  • Basic understanding of APIs, cloud-based POS systems, and payment gateways.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk).
  • Strong communication, negotiation, and presentation skills.
  • Problem-solving mindset with a customer-first approach.
  • Ability to explain technical concepts to non-technical users.

Preferred (Good-to-Have):

• Knowledge of restaurant management systems (e.g., Toast, Square, Clover).
• Experience in merchant onboarding for payment processors.