Trading System Support and Client Manager

Join a fast-paced, global fintech environment where you'll be at the forefront of supporting clients using one of the world’s leading foreign exchange trading platforms. You'll act as a trusted advisor, troubleshoot complex issues, and ensure a seamless experience for users across the globe.

This is a high-impact role ideal for someone who thrives in a client-facing, tech-driven setting. You’ll collaborate with teams worldwide and gain exposure to a wide range of trading technologies—all while enjoying flexibility, growth opportunities, and a vibrant SaaS culture.

What You’ll Do

• Deliver exceptional technical support to a global client base, from onboarding through ongoing operations
• Serve as the main point of contact for client inquiries, relationship management, and issue resolution
• Troubleshoot and resolve infrastructure and workflow-related issues during onboarding and production phases
• Diagnose hardware, connectivity, and application performance challenges across platforms including Windows and MacOS
• Collaborate with internal teams to escalate and resolve unresolved software or technical problems
• Conduct platform testing, including regression testing across various products and services
• Support client “go-live” phases by addressing connectivity and technical setup for a Java-based client application
• Stay current with platform developments and ensure clients are informed about updates and best practices
• Participate in a global 24/7 support model, including rotational weekend coverage, to maintain round-the-clock service

What You Bring

• A degree in Computer Science, IT, Engineering, or equivalent experience in a technical support role
• Solid grasp of IT fundamentals
• At least 2 years of experience supporting trading system applications
• Prior experience in client services or support roles within FX, trading, or treasury environments is highly advantageous
• Exceptional communication skills and the ability to explain complex technical topics in simple, client-friendly language
• A proactive, self-driven work ethic and a natural curiosity to dig deep into issues and find effective solutions
• Fluency in written and spoken English
• Willingness to work flexible hours, including some weekends, to support a true global follow-the-sun service model

This is a fantastic opportunity to grow within a forward-thinking fintech company, offering direct impact on customer experience and service excellence. You’ll be based in Singapore and play a critical role in shaping client success across global financial markets.