Kiosk Operations & Deployment Executive

We are looking for a proactive and detail-oriented Kiosk Field Operations & Service Delivery executive to oversee the smooth functioning of a wide network of smart kiosks deployed across Singapore. You will be responsible for ensuring service uptime, supporting field deployments, and optimizing performance through process automation and vendor management. This is a critical role that ensures operational excellence and supports the customer experience at scale.

Key Responsibilities

1. Kiosk Uptime & Performance Management

• Maintain >99% uptime across all deployed kiosks through real-time performance monitoring.
• Implement and oversee preventive maintenance programs to reduce downtime and system failures.
• Work closely with internal and external field service teams to ensure timely fault resolution.

2. Deployment & Operations Optimization

• Coordinate kiosk deployments, installations, and upgrades in collaboration with the tech and product teams.
• Support initiatives around remote diagnostics, predictive maintenance, and IoT-based monitoring.
• Manage logistics for cash replenishment, spare parts, and kiosk inventory.

3. Vendor & Cost Management

• Manage relationships with hardware vendors, maintenance service providers, and logistics partners.
• Monitor service SLAs and vendor performance to ensure operational continuity and cost control.

4. Risk, Compliance & Business Continuity

• Support compliance with MAS, PCI DSS, and anti-fraud requirements.
• Assist in developing business continuity plans and implementing fraud detection protocols.

5. Performance Analytics & Improvement

• Analyze service data to identify trends, bottlenecks, and opportunities for optimization.
• Collaborate with Product and Tech teams to improve transaction success rates and customer experience.

6. Cross-Functional Coordination

• Liaise with Product, Tech, Finance, and Customer Support teams to align operational strategies with business goals.
• Provide regular updates to leadership on field performance, customer engagement features, and new rollouts.

Requirements

• Diploma or higher in Business, Engineering, or a related field.
• 4+ years of experience managing field service operations in kiosk, ATM, POS, or fintech environments.
• Proven ability to manage 400+ distributed service points across multiple locations.
• Strong background in vendor management, service operations, and incident resolution.
• Knowledge of automation tools, remote monitoring systems, and compliance regulations is a plus.