Key Account Manager

Job Description:

1. Strategic Business Growth & Market Leadership

• Drive revenue growth by leading the FSI (Banking, Insurance, FinTech, Capital Markets) business development and sales strategy, identifying high-value opportunities, and expanding market share.
• Define and execute a scalable go-to-market (GTM) strategy, leveraging differentiated technologies and solutions to position the company as a market leader.

2. Account Strategy & Client Acquisition

• Develop and own end-to-end account strategies, from prospecting to deal closure, ensuring alignment with the company’s long-term vision.
• Identify and qualify high-potential enterprise clients using data-driven market segmentation and predictive analytics.
• Lead complex negotiations with C-level executives, structuring win-win partnerships and large-scale deals.

3. Cross-Functional Leadership & Customer Success

• Champion a customer-centric culture, leading a highly matrixed global team (Sales, Pre-Sales, Marketing, Product, Delivery) to deliver exceptional client experiences and accelerate pipeline conversion.
• Oversee key account management, ensuring retention, expansion, and high customer satisfaction (NPS, CSAT).

4. Data-Driven Decision Making & Performance Excellence

• Conduct executive business reviews, leveraging advanced analytics and competitive intelligence to identify trends, risks, and untapped growth opportunities.
• Define and exceed quarterly/annual sales targets, with rigorous pipeline governance (weekly forecasts, win/loss analysis, and corrective actions).
• Deliver executive-level insights on market dynamics, competitive threats, and strategic recommendations to the C-suite.

5. Stakeholder & Ecosystem Collaboration

• Partner with global/regional leadership to align FSI initiatives with corporate strategy, ensuring seamless execution across functions.
• Build strategic alliances with industry leaders, regulators, and technology partners to drive co-innovation and market influence.
• To collaborate and communicate directly with Chinese speaking officers, stakeholders, counterparts, and customers in China HQ team

Job Requirements:

• Candidate must possess at least Bachelor Degree in any field.
• Minimum 6 years of sales or account manager experience in ICT industry.
• An expert in client / partner management with cross disciplinary experience in business strategy and account management
• Able to analyze sales performance metrics, have good negotiation skills and the ability to build and foster long-term relationships with customers.
• Solid personal presence to act as an effective influencer and negotiator at the most senior levels of client management
• Excellent understanding of IT strategy, the related issues facing CIOs and their decision processes.
• Successful track record of achieving significant growth in revenues within a major client account in FSI industry.
• Experience of strategic account planning with practical knowledge of developing complex account plans and implementing them.
• An effective communicator, able to provide excellent leadership and motivation for the team whilst working effectively as a team player with the sales and delivery teams.
• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.

Interested candidate who wish to apply for this position, please click on APPLY NOW

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EA Registration No.: R23117518 | Heah Sian Wei

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