Head, Onboarding

About Us

At M-DAQ Global, we're on a mission to create a World without Currency Borders™. We are a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide.

Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI-driven onboarding and enhanced risk management.

If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.

Join us and be part of the team powering faster, smarter cross-border payment and FX solutions for Asia and the world.

For more information, please visit: www.m-daq.com.

About the Role

We are seeking a Head of Onboarding to lead and manage the customer onboarding and due diligence function of our Payment Services Provider (PSP). The role covers end-to-end KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Periodic Reviews, ensuring compliance with the Monetary Authority of Singapore (MAS) requirements, including AML/CFT Notices (PSN01, MAS 626) and internal policies.

The successful candidate will provide strategic leadership, strengthen risk controls, and deliver a seamless onboarding experience while ensuring compliance standards are met.

Key Responsibilities

• Lead the Onboarding team and oversee all new client onboarding activities.
• Develop, implement, and maintain KYC/CDD/EDD procedures in line with MAS regulations and internal policies.
• Review and approve onboarding cases, including higher-risk and complex customer profiles.
• Manage ongoing due diligence and Periodic Reviews, ensuring customer information remains accurate and up to date.
• Work closely with Compliance, Operations, and Front Office to balance regulatory obligations with business needs.
• Ensure quality control, timely escalations to Compliance and Senior Management, and appropriate recordkeeping for all onboarding and review files.
• Provide subject matter expertise during regulatory inspections, internal audits, and governance meetings.
• Drive continuous improvement of onboarding processes to enhance efficiency and client experience.
• Coach, mentor, and develop team members to build a high-performing onboarding function.
• Lead and support ad-hoc projects and initiatives (e.g., system enhancements, regulatory change implementation, process optimisation).

Requirements

• Bachelor’s degree in Business, Finance, Law, or related discipline; AML/Compliance certification (e.g., CAMS) preferred.
• At least 6-8 years of relevant experience in client onboarding/KYC/CDD within financial services, with managerial experience of 2 years minimally.
• Strong understanding of MAS AML/CFT regulations (PSN01, MAS 626) and FATF standards.
• Experience handling high-risk customers, complex structures, and regulatory escalations.
• Experience in managing remediation projects is preferred
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving ability, with high attention to detail and accountability.

Core Competencies

• Regulatory and compliance expertise
• Risk-based judgment and decision-making
• Leadership and people management
• Process optimisation and change management
• High integrity and professional ethics

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits