Senior Customer Success Manager, Sponsorships

Are you a strategic relationship builder with a passion for fintech and global innovation? Our client is a leading financial technology company who is seeking a highly motivated Senior Manager, Customer Success to join their growing team.

In this role, you will manage high-value global accounts and drive commercial growth. You will also play a critical role in building long-term partnerships that drive innovation across the financial technology ecosystem.

Key Responsibilities:

• Deliver against personal and team revenue targets by pitching commercial sponsorships across our product portfolio.
• Manage and nurture a portfolio of key global client accounts, ensuring strong, strategic relationships.
• Develop and pitch compelling commercial value propositions to senior fintech leaders.
• Guide new clients through their first engagement cycle, ensuring an exceptional onboarding and customer experience.
• Collaborate with cross-functional teams—including Marketing, Operations, and Strategy—to meet client needs and exceed expectations.
• Maintain a robust, accurate sales pipeline and CRM records using HubSpot.
• Lead client calls and meetings (virtual and in-person) that identify opportunities and build long-term value.
• Partner with the global content and strategy team to shape high-impact product propositions.
• Collaborate with marketing on targeted campaigns to generate and nurture commercial opportunities.
• Stay informed on fintech trends, industry events, and market developments to deliver timely, relevant insights.
• Share key learnings and customer insights with internal teams to strengthen the broader network.

What You’ll Bring:

• At least 4-5 years of experience in customer success, business development or commercial partnerships, ideally in fintech, SaaS, or B2B networks.
• A proven track record of meeting or exceeding sales/revenue targets.
• Excellent communication and interpersonal skills, with experience engaging senior decision-makers.
• Strong commercial acumen and a strategic mindset.
• Proficiency with CRM systems, particularly HubSpot.
• A passion for financial technology, digital transformation and global finance innovation.

This role offers the right candidate an excellent opportunity to join a great company. If this position interest you and you have what it takes, apply now!

EA License number: R1114955

Agency License number: 11C4388