Customer Relationship Manager

DEPARTMENT: Sales

MANAGER: Region Director, APAC

OFFICE LOCATION: Central Singapore

Role Overview

Based in the Flexenet office in Central Singapore, the Customer Relationship Manager will be an important new position in our sales team focused on increasing revenue from Flexenet trader voice services to the banks, brokers and fund managers across the APAC Region.

We currently have an established base of clients in Singapore, Hong Kong, Tokyo, Bangkok and Jakarta and are moving into new markets around the Region. We are looking to grow both within these established markets as well as new territories.

This is an excellent opportunity for a self-driven individual with a passion for technology and a desire to excel in sales and customer service within the FinTech industry.

The role is full time, Monday to Friday with flexibility for remote/home working part of the time.

Reporting to the Region Director for APAC, also based in Singapore, you will be responsible for nurturing the client base to ensure all our users receive the highest levels of service whilst supporting the sales process to grow sales and increase profitability.

The ideal candidate will be a professional, highly motivated, energetic team player with excellent communication skills, able to listen carefully and understand a client’s needs and turn that into a new business opportunity.

Responsibilities

Maintain regular friendly and open relationships with Flexenet clients to become the go-to person when they have a new requirement or enquiry

Identify and develop new sales opportunities within existing Flexenet clients and manage through to close

Identify and target prospective new clients in the financial services industry through research, lead generation and networking

Conduct outbound sales activities, including cold calling, email outreach, and social media engagement to introduce our financial technology solutions and create new business opportunities

Build and manage a sales pipeline, tracking leads and opportunities

Develop a deep understanding of our financial technology products and services, staying up to date with industry trends and competitive offerings

Conduct effective sales presentations and product demonstrations, showcasing the value proposition of our solutions to potential clients

Collaborate with the marketing team to optimize lead generation strategies and campaigns

Work closely with the global sales team and other internal stakeholders to ensure a seamless customer experience from initial contact through the sales process

Actively listen to client feedback and requirements, addressing concerns, and proposing tailored solutions that meet their needs

Prepare and deliver sales proposals, negotiate pricing, and contract terms and close deals to achieve sales targets

Maintain accurate and up-to-date records of sales activities and customer interactions using the Flexenet portal

Provide regular reports on sales activities, pipeline status and forecast to management

Requirements for the Role

Bachelor’s degree in business, finance, marketing or related field (preferred but not essential)

Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients effectively across a diverse Region

Fluent in spoken and written English, ability to speak one or more additional languages from across the Region would be beneficial, Japanese would be a particular advantage

Excellent knowledge of Microsoft office tools including Word, Excel and Outlook

IT literate with basic understanding of computer networks

Confident working in a high tech environment

Strong sales and negotiation skills, with a persuasive and results-oriented approach

Ability to listen and understand a customer’s needs and translate into a solution

Highly self-motivated and target-driven, with a passion for exceeding sales goals

Ability to thrive in a fast-paced, competitive environment and adapt to evolving market conditions

Team player with the ability to collaborate effectively across departments and work as part of a small team

At this time the role is only open to Singaporean or Permanent Residents (holding PR status)