Support Team Lead

Qualifications & experience

• At least 2 years of customer service management experience in customer facing role preferred.
• Strong organisational, analytical and effective problem solving skills.
• Strong communication skills, both written and verbal.
• Proven people management skills.
• Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively.

Tasks & responsibilities

• Carry out supervisory duties to plan, assign and direct work to ensure daily operation support efficiency.
• Ensuring that internal KPIs are met.
• Identify and provide solutions to both customers’ and team needs.
• Identifies, evaluates, and prioritises customer problems and complaints to ensure that inquiries are successfully resolved.
• Ensure new customers implementation is on time and satisfactory.
• Provide ongoing training to the team to ensure effective system use.
• Recommend and implement process improvements to enhance system functionality and user experience.
• Develop and enforce policies and procedures.
• Any other ad-hoc duties as assigned.

Benefits

• Excellence career progression
• Learn and get Involved in FinTech
• Help push new technology to the public