Customer Success Manager (Onboarding)

Aspire is the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential.

Founded in 2018 by former Lazada founders and executives, Aspire has raised over USD 200M+ across equity and debt from world-class investors. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards, and in 2021 were named in LinkedIn's Top 5 Startups to work for in Singapore.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

ABOUT THE ROLE

Based in India, you will be part of the Operations team and play a key role in turning our customer experience into the best in the market.

Your mission will be to help clients to register and get started with Aspire

• Convert leads that have signed up into active customers
• Explain to prospects & customers how Aspire works and how it can fit their needs
• Help customers who face any problems during registration
• Turn the onboarding process into an amazing customer experience, and lead this initiative from ideation to implementation
• Be responsible for customer experience metrics along the early stage of the customer journey

Your Profile

• Passionate about customers & sales
• 3-7 years work experience in customer success, inside sales, or similar role; preferably as team leader in a startup or tech company
• A Bachelor's/Master's degree from a top university
• Adaptable and not afraid to push the boundaries to put your customers first
• Knowledgeable about best practices in onboarding & sales
• Strong communication, writing, and presentation skills - both verbal and written
• Positive & get-it-done attitude

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .