Head of Workplace Services, APAC
Full Time
Others
Job Description
Role Description
This position is part of the Global Technology team and has primary accountability for the delivery of all Workplace services (1st-3rd Line Support functions) and manage the continued improvement.
Specific Role Responsibilities
Experience required
This position is part of the Global Technology team and has primary accountability for the delivery of all Workplace services (1st-3rd Line Support functions) and manage the continued improvement.
Specific Role Responsibilities
- Manage the Workplace team across Asia Pacific.
- Ensure the team provides high quality and timely support to internal users which includes:
- First Line Support to users through our Helpdesk Software;
- Desktop Deployment Services (preferably Intune/Autopilot);
- Azure and on Prem Active Directory Users & Groups management and Group policy;
- Microsoft Email systems
- All user access for FNZ Internal bespoke applications;
- All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
- Telephony system for end-users including Securities business (e.g. MS TEAMS Calls and Cloud9 / IPC)
- Asset Register Maintenance.
- Remote support to other internal clients
- Daily checks and BAU monitoring and fault resolution
- Ensuring that the correct service desk processes and procedures are followed
- Basic connectivity and network troubleshooting
- Knowledge sharing and mentoring
- Documentation of technical fault solutions
- Recommend improvements to all aspects of the IT services
- Ensure IT policies are adhered to at all times
- Identity management
- Video conferencing systems.
- CCTV and physical access controls.
- Ensure global policies and standards are being implemented in the region.
- Initiate process improvement and ensure all processes are being documented.
- Set proper service level agreement and measure it accordingly.
- Able to drive changes, transformation, manage process improvement and regional initiatives.
Experience required
- Experience in a similar Managerial role is an advantage;
- English on communicative level;
- General infrastructure skills and knowledge of Microsoft Desktop and Server products;
- General identify management and project management skills
- An understanding of Virtualisation (ESXi / vSphere) , Active Directory;
- A good understanding of IP network fundamentals;
- Great team player and able to work under direction or independently.
Other open positions
New positions coming soon.