IT Support Engineer

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 500 individuals across offices in London, New York, Singapore, Sydney and Melbourne. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, CB Insights' top 250 fintech companies in the world, and achieved global awards for our workplace culture and client work.
Running a Linux and Mac infrastructure with an on-premise/cloud split, we are seeking an individual with strong POSIX skills and the ability to cross disciplines. With a user first mindset, we aim to ensure a solid and stable experience for our employees - both from their machines and all the systems they rely on. You will love identifying and solving problems, have outstanding communication skills, and be passionate about technology. We are looking for someone with the ability to communicate well across teams, identify problems, help design services for scale and prioritise workloads. The successful candidate must also be able to plan and execute work independently.

DUTIES

• Providing internal support for Thought Machine employees in Singapore and internationally
• Keep the existing office technology running smoothly and work with the wider IT and operations team on upgrades, expansions and moves
• Partnering with the other members of the IT team to provide education on, and enforce IT policies
• Identifying gaps and weaknesses
• Contributing to infrastructure improvements with other members of the team or as independent projects.
• Provision and deploy hardware for employees

Requirements

Essential

• Solid foundation in Linux and Mac OS
• Experience troubleshooting desktop and laptop hardware
• Solid understanding of networking concepts
• 3 years of relevant experience

Desirable

• Familiarity with JAMF Pro
• Experience with Cisco networking equipment
• Audio Visual experience
• G Suite Administration
• Bash and/or Python Scripting

Benefits

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't precisely match the job description.