Business Architect (Director/ Lead Specialist)

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.  We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers.

We are incredibly excited to build a digital-first Operating model powered by data and technology. If you love a challenge, are passionate about finding new ways to apply advanced data analytics and digitalization to transform the way we serve customers, you will fit right in!

What will you do?

Own OPS Product Road Map in :

1. Onboarding and Account Management
2. Payments and Treasury
3. Cards
4. Lending
5. Save, Invest, and Insure
6. Fintrust

• Manage OPS Journey map
• Play Product owner role for respective OPS Journeys
• Collaborate with product, customer experience and business to create compelling customer journeys that delight our customers where it matters most
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation
• Lead brainstorming sessions with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges and needs
• Leverage technology to drive high degree of digitalization and scalability
• Analyze potential pitfalls across the process cycle for product launches and system roll out
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps

The Must Haves

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and make strategic decisions
• At least 15 years of experience ( considered for Director ) and 8 years ( considered for Lead Specialist ) with one of the above track, journey mapping and process optimization. 
• Strong foundation in design thinking and human centric methodologies
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Leadership and mentoring skills.
• Confidence in your abilities to lead organizational change.