Surveillance Analyst

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform offering true multi-currency banking.

This role is a unique opportunity to have an impact on Wise's mission, grow as a specialist in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise's business model and foster relationships with teams across the company as you work to help them understand compliance risk exposure and mitigation strategies."

The Surveillance Team is responsible for performing targeted investigations and analysis of high risk individuals and businesses in compliance with regulatory requirements. The Surveillance Team aims to identify and offboard customers who exceed the established risk appetite. The Surveillance Team determines a risk tolerance based on thorough investigation of a customer's risk factors and provides supporting documentation of findings.

Purpose of the role:

The primary purpose of this position is to investigate and assess high risk customers in order to aid in the detection of possible money laundering and terrorist financing using risk-based approach methods while ensuring compliance with the established AML/CFT regulations and policies. The Surveillance Analyst has a working understanding of inherent business structure, customer type and country risk and their respective mitigation measures. The investigation accommodates any legal, regulatory and operating requirements unique to specific business sectors or jurisdictions.

Duties and responsibilities:

• Review and monitor customers that present a higher tier of risk, having a deep and broad knowledge of Wise compliance framework and the regulatory environment;
• Monitor and analyze customer behaviour and transactions;
• Manage assigned tasks related to documenting case investigations, preparing risk assessments, analyzing/utilizing all available data, and referencing internal policies and procedures;
• Investigate high risk customers utilizing all available internal/external data to develop a comprehensive analysis of who the client is and whether the current risk factors can be reasonably mitigated or accepted through further measures;
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Take risk-based case decisions with a clearly documented and auditable record, in the context of our customer due diligence policy, acceptable use policy and applicable regulations;
• Perform searches utilizing Internet sources and/or third-party vendors (i.e. Google, LexisNexis and/or World Compliance) to determine negative news and obtain due diligence information for high risk customers;
• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
• Appropriately apply a risk based approach when decisions are made, demonstrating particular consideration for the reputation and safeguarding of Wise, its customers and assets, by aligning with applicable laws, adhering to internal policy, applying sound ethical judgement regarding customer behaviour and business practices;
• Provide guidance and respond to daily inquiries from peers, front-line and management regarding case analysis, when appropriate;
• When warranted draft SAR narratives to report activity deemed unusual.

Skills/requirements:

• • Work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardized);
  • Excellent interpersonal and communication skills, strong organizational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment;
  • Punctual, independent, proactive and willing to get things done;
  • Ability to work in a diverse work environment which requires collaboration, partnership and transparency.

• Min 1 year of previous work experience in the compliance/risk sector;

• Understanding of regional and global regulatory requirements and essentials of risk based approach;

Expectations by the end of probation time:

• Independent with daily tasks.
• Meet efficiency and quality expectations set for all team members.
• Has deep knowledge about markets served within the team and operational processes;
• Is able to detect problems, problematic areas and solve or escalate them as needed;
• Thorough understanding of applicable regulations, and Wise compliance framework (e.g. acceptable use policy, regional due diligence guidelines and AML policy and TW risk policies);
• Able to evaluate and reason customer risk level and applicable mitigation methods on onboarding a customer;
• Propose, align and document daily processes for use cases;