Senior IT Office Associate
Full Time
Others
Job Description
Senior IT Office Associate
ABOUT AYOCONNECT
Founded in 2016, Ayoconnect is Southeast Asia's largest Open Finance API platform. The company is building full stack solutions with the mission to power the leading companies of today and tech unicorns of tomorrow. Its simple but powerful payment stack, banking stack, and data stack help companies of all sizes to move forward quickly and launch banking and payment services in weeks.
Ayoconnect's technology solutions are trusted by more than 200 clients, including leading financial institutions and tech companies such as Bank BRI, Bank Mandiri, DANA and Bukalapak.
Headquartered in Jakarta, Indonesia, the company is backed by some of the world's most respected VC firms including Tiger Global, PayU, SIG, BRI Ventures, and Mandiri Capital.
ROLES & RESPONSIBILITIES
ABOUT AYOCONNECT
Founded in 2016, Ayoconnect is Southeast Asia's largest Open Finance API platform. The company is building full stack solutions with the mission to power the leading companies of today and tech unicorns of tomorrow. Its simple but powerful payment stack, banking stack, and data stack help companies of all sizes to move forward quickly and launch banking and payment services in weeks.
Ayoconnect's technology solutions are trusted by more than 200 clients, including leading financial institutions and tech companies such as Bank BRI, Bank Mandiri, DANA and Bukalapak.
Headquartered in Jakarta, Indonesia, the company is backed by some of the world's most respected VC firms including Tiger Global, PayU, SIG, BRI Ventures, and Mandiri Capital.
ROLES & RESPONSIBILITIES
- Hands-on mandatory experience in Global client IT issue management
- Provide remote support in performing installation and troubleshooting on Hardware & Software issues.
- Perform hardware and software upgrades to peripheral equipment
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, and Microsoft patches are updated as outlined by Desktop Engineering
- Experience in Device/Profile management and in-depth knowledge of all macOS features and configurations.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
- Good knowledge of the apple ecosystem Strong troubleshooting and problem-solving skills
- Bachelor's Degree in a related field from a four-year college or university
- Should be familiar with Linux & Windows Server
- Experience in Automation tool like bash, PowerShell
- Experience in Cloud Service
- Should be familiar with ITIL process
- Strong communication skills in english, both written and verbal
- Demonstrated ability to multi-task and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
Other open positions
New positions coming soon.