Senior IT Office Associate

Job Description:

• Hands on mandatory experience in Global client IT issue management

• Provide remote support in performing installation and troubleshooting on Hardware & Software issues.

• Perform hardware and software upgrades to peripheral equipment

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Experience in Device/Profile management in-depth knowledge of all macOS features and configurations.

• Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.

• Good knowledge of the apple ecosystem Strong troubleshooting and problem solving skills

Job Requirement:

• Bachelor's Degree in a related field from a four-year college or university

• Should be familiar with Linux & Windows Server

• Experience in Automation tool like bash, PowerShell

• Experience in Cloud Service

• Should be familiar with ITIL process

• Strong communication skills in english, both written and verbal

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure