Technical Writing Lead

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and capabilities in simplistic ways that are useful for both experienced and novice audiences.
We are looking for candidates who love to work with teams to ensure they are providing a great information and developer experience for our customers, developers, and the public product managers. Someone who is also able to contribute to and help drive projects that benefit the larger developer experience community here at Airwallex.

Our Developer Experience and Technical Writing teams are growing exponentially, so there will be opportunities to rapidly grow your career and responsibilities. We'll be building a new team from the ground up with some exciting greenfield projects! The team is a global team of technical writers, engineers, and PMs. This technical writing lead will report to our Product Leaders and will work closely with the Product Manager for our Developer Experience Platform.

Responsibilities

• Build a new global technical writing team and evangelise technical writing across Airwallex
• Manage day-to-day workloads for technical writers and planning the weekly/monthly workload for the technical writing team
• Act as point of escalation for team members and direct reportsReport to executives and product leaders for the progress of the overall work and strategic direction & impact
• Recruiting, mentoring, and management of technical writing staff in a hybrid work environment
• Evaluates internal procedures, establishes, implements and documents processes that support the continuous improvement of sound business practices
• Mentor and coach staff members via 1:1 meetings with their deliverables, performance improvements, and career development
• Assist executive team with the annual performance reviews and merit increases
• Collaborating with cross-domain stakeholders (product, engineering, commercial), and subject matter experts to prioritise technical writing work that will generate business and customer value
• Drive projects to completion with a full ownership mindset

Skills

• Experience in people management and driving technical writing projects across mutliple stakeholders
• Expert proficiency in technical writing skills
• Experience in improving or building both information architectures and content strategies for documentation
• Experience documenting APIs, writing code samples, tutorials, and other technical content related to building or extending products
• Finds joy in creatively engaging with developer audiences
Nice to have:
• Experience working on cross-product documentation
• Experience in improving or building both information architectures and content strategies for documentation
• Background in engineering/software development
• Bilingual in Chinese with professional proficiency

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. You'll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.



Technical Writing Lead