Fraud Strategy Expert - Global Payment

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
 

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

Responsibilities:

- Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross functional teams taking into consideration risk versus customer impact

- Analyse cardholder disputed transactions as per card scheme regulation, and provide subject matter expertise in payments risk

- Implement on-going tracking and monitoring of the performance of decision systems and models and produce clear, understandable visualizations, dashboards and reports with support from the risk analytics team.

- Keep current on card scheme rules and regulation

- Support the risk team with various initiatives and ad hoc projects as required

- Work individually and with peers to help achieve the overall goals of the risk team

Qualifications:

- 5+ years of experience in fraud management and strategy. Strong knowledge of the Payment industry and Fraud rule writing is a must

- Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership

- Confident communicator with the ability to interact at all levels, including working closely with cross functional teams

- Aptitude to identify new ways to approach risk management and to think creatively

- Strong SQL skills

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.