Senior Application Support Engineer
Full Time 
Others
Job Description
Empower the Individual Through Crypto
Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.
At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice - our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.
The Department: Support
The Role: Senior Application Support Engineer
Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. You will be at the forefront for bridging technical support between Gemini's customer base and the engineering teams to continuously improve the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.
Responsibilities:
We take a holistic approach to compensation at Gemini, which includes:
#LI-REMOTE
Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.
At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice - our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.
The Department: Support
The Role: Senior Application Support Engineer
Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. You will be at the forefront for bridging technical support between Gemini's customer base and the engineering teams to continuously improve the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.
Responsibilities:
- Provide technical support services to Gemini's institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support
- Investigate application issues referencing appropriate logs to Gemini development teams with precision, accuracy, and urgency
- Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs
- Assist all support teams with operational tools across new and existing Gemini products
- Clearly articulate issues to customers in a way that instills confidence and reliability
- Assist in the on-boarding and certification process of FIX and Web API customers
- Provide second level support to sales and business development teams
- BA/BS degree in technical or engineering concentration
- 5 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
- Working knowledge of SQL databases and writing well-formed queries
- Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
- Extensive experience with Python or other scripting languages
- Extensive experience with APIs and FIX messaging; including investigating issues and providing feedback to clients
- Deep understanding of on-premise (datacenter) and cloud (AWS) infrastructure
- Experience and passion for cryptocurrency/blockchain technology
- Excellent communication skills, both written and verbal
- 10 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
- Understanding of electronic trading, order types, and financial markets
- Experience with Datadog, Looker, ZenDesk, Docker
- Front end development experience, and familiarity with HTML, CSS, Javascript o React, Flask for Python web server backend
We take a holistic approach to compensation at Gemini, which includes:
- Health, Vision and Dental insurance covered at 100% for employees and dependents
- At least 12 weeks paid Parental Leave
- Flexible Time Off
- Business Travel Medical Insurance
#LI-REMOTE
Other open positions
New positions coming soon.