Client Onboarding Officer

Client Onboarding Officer

Position Purpose

Account Management team plays a critically important role in partnering and supporting Front-Office to onboard clients, open new accounts (which is a business strategic priority) and to manage the client account lifecycle (account opening, review/ recertification and closure).

This role will work closely with Relationship Managers and with other stakeholders such as Client Management and Compliance to ensure that the whole client account lifecycle management is performed consistently, in compliance with regulatory and internal policies, and at the same time in an efficient manner, notably with a high level of quality and a quick turn-around time.

This role may be in direct contact with the clients in order to smoothen the entire flow and attain a seamless client experience, in coordination and under the close supervision of the relevant RMs. In terms of process, this role will act as the 1st level (“Maker”), while Client Management will be the checkers.


Responsibilities

Account Opening / Account Review

• Ensure that the onboarding and review requirements are in accordance to Bank’s AML/KYC standards and regulatory requirements
• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches
• Review and corroborate KYC information submitted by RM and/or directly from client
• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/ tasks as well as related checklists, forms and reports related to the account to allow approval of the account
• Oversight the end-to end account opening/ review process of the account. Engage appropriately and efficiently with other relevant stakeholders such as Compliance and Client Management if necessary to enable account opening/ review are completed in an efficient and timely manner
• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases
   

Client contact & Administrative support for Account management matters only

• Answer clients’ phone calls in a professional and prompt manner; ensure proper follow-up until the enquiries are addressed. Have an appropriate understanding of the client’s background
• Meet clients (under RM supervision) and/or provide assistance in organizing client meetings for account management matters only
• Prepare documentation for clients with a high standard of care and diligence
• Lodge promptly and accurately the contact reports, get them reviewed by the account manager/Team Head/Market Head (as and when applicable or required)

Change Management Support

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process
• Provide feedback and suggestions to relevant parties to improve the processes. Strive for continuous improvement to enhance the efficiencies of the processes in order to meet the KPI collectively with different stakeholders.
• Communicate to RMs on a need-to-know basis of any changes impacting the Account Management work processes
   

Specific Qualifications (if Required)

• Familiar with regulatory requirements pertaining to KYC / AML
• Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage
• 5 years of relevant experience in AML/KYC