Head of Onboarding

We are the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realize their full potential.

We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have has raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .

You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!

ABOUT THE ROLE

You are responsible for the successful account opening for new customers. You report to the COO and will be part of the Operations leadership team.

This role offers high visibility throughout the company. The scope is of strategic importance to the company.

• Convert leads into verified accounts ready to transact on our platform
• Help customers go through sign up, account verification & opening
• Rally all teams around customer onboarding - Sales, Marketing, Partnerships, KYC, Compliance, Product teams - and oversee cross-functional projects to improve it
• Lead account opening teams in SG & ID of ~10 people
• Own the onboarding conversion across the company
• Monitor and keep onboarding customer satisfaction at healthy levels

ABOUT YOU

• You have done it before - 10 years of experience; Track record in customer success leadership role, in tech or SaaS company
• You are resourceful - You may have never faced a problem before, but you will find a solution
• You are hungry and have the spirit of a warrior - You have a positive attitude, you are self-motivated, hands-on, and ready to learn; Startup life is not always the easiest, but at least you make it fun
• You make operations run like clockwork - You are highly analytical and structured, you can coach people so they can manage their team autonomously
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first, not your colleague, not your supervisor. You always do right by the customer.
• You have strong communication skills - You can communicate very well on the phone and in writing, with internal and external stakeholders. Your communication is clear, concise and professional.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .