Product Strategy and Operations, Senior Associate

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

Airwallex is looking to grow our Global Product Strategy and Operations team to play a pivotal role in bridging the gap between our customers, commercial and product teams. As a core member of the team, you will get to directly contribute to the direction of Airwallex's product strategy, proposition and to scale this function.

What will you do:

• Develop a thorough 'customer needs' understanding across customer segments, regions and propositions through direct customer interviews, competitor analysis and deep data analysis
• Collaborate directly with the product and strategic partnership teams to translate 'customer needs' into an effective and market-leading product and commercial strategy
• Deliver great product and experiences to market in close collaboration with sales, marketing, operations, legal, pricing with the right feedback loops to learn and pivot our product
• Leverage first principles problem solving skills to develop Airwallex's strategic 'big product bets' that is required to grow our business and unlock additional use cases
• Embed robust ways of working, best practices and capabilities across product, commercial and strategy teams to deliver on initiatives effectively
• Communicate key recommendations to senior stakeholders including the CEO, VP Global head of product and other key product leaders

What you will bring:

• Experience with part of that in either a top-tier strategy consulting firm or a product strategy function at a fast growing tech company
• Self-starter that can identify and prioritise opportunities to focus on - You are willing to roll up sleeves and go deep into the assigned problem
• Track record of collaborating across teams - You can effectively partner with sales, operations, design, marketing, product and data analytics
• Strong written and spoken communication skills - you're able to articulate complex concepts in a simple way
• Strong analytical and first principles-led problem solving skills
• Technology, financial services and experience in a high growth environment is good to have
• Bachelor's degree or equivalent, with demonstrated academic achievement

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you'll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.



Product Strategy and Operations, Senior Associate