Client Delivery Manager

Client Delivery Manager

• 9 months contract
• Hybrid work arrangement

Our Client

• Leading global digital payments tech company

The Opportunity

We are looking for a Manager to drive our Fintech & Partner Innovation initiatives, with the goal of driving net new growth for company and our partners, by jointly designing and launching new solutions that leverage company's network and capabilities. We are passionate about helping growth-stage fintech startups accelerate the development and commercialisation of new products / solutions / technology and scale up with company's clients and partners. You will be involved in program design, startup recruiting and selection, proof of concept scoping and delivery, and defining our post-program engagement model with the startups. You will also be expected to mobilise startup and internal stakeholders against these objectives, and evangelise the program through marketing, communications and outreach to startup networks.

This role reports to the Vice President of Innovation. You will be part of a high-performing team that collaborates regularly with stakeholders (e.g. product owners, account leads, technologists, designers) across the organisation. The team believes in curiosity, experimentation, continuous learning, respectful collaboration, inclusion, empathy, resilience and fun.

The Manager will be a key part of the Accelerator Program in Asia Pacific, which helps startups who have launched successful solutions in their home markets and are looking towards their next stage of growth. The program intends to enable startups to quickly test and validate partnership opportunities, co-create new capabilities with company and move promising opportunities forward with a fast-tracked path to pilots, partnerships, and commercialization.

Support the Accelerator Program in Asia Pacific:

• Contribute to overall program strategy, implementation and operations
• Manage recruitment, screening and evaluation of potential startup participants together with regional product, partnerships and sales teams
• Evaluate and refine program structure and approach on a regular basis
• Evangelise and champion the program internally, and with external parties through marketing, communications and outreach to startup networks
• Manage external agencies to deliver against the above goals

Account Manager driving Proof of Concept (POC) workstreams with multiple startups:

• Mobilise startups and cross-functional internal stakeholders (e.g., product teams, sales, designers, solution architects, engineers) to scope out POCs that deliver tangible value, and are mapped to the strategic priorities of both the startups and company
• Support the definition of the project plan, key deliverables, and success metrics for the POC, gathering requirements from key company, startup and client stakeholders
• Drive end-to-end POC project management with company, startup and client teams, including go-to-market and commercial strategies, technical solutioning, POC reporting and proactive risk mitigation
• Deliver against these POCs with measurable technical and commercial outcomes within the duration of the program
• Build compelling presentation material that articulates POC rationale, business case and development roadmap to obtain senior stakeholders’ buy-in
• Upon completion of the POC, ensure successful hand-off to other team for the next phase of startup partnership

Your Background

• 5 years of work experience, preferably with innovation, consulting, startup or financial services / payments experience
• Familiarity with the fintech scene in Singapore and across the Asia-Pacific region a plus
• Experience in managing complex, cross-functional projects, with the agility and influential skills to work collaboratively with external and internal stakeholders across markets and functions
• Detailed-oriented, organized, dependable and strong in operations, events and project management
• Highly adaptable, quick learner, self-starter with a structured mindset to approaching problem solving
• Demonstrated capabilities in client engagement – communication, presence, and thought leadership -with strong experience in designing and facilitating workshops
• Excellent verbal and written communication skills, knowledge of other Asian languages a plus
• Minimum of Bachelor degree- MBA or Master Degree highly desirable
• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast