Marketing Engagement Manager
Full Time
Others
Job Description
We are the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realize their full potential.
We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.
In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .
You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!
About the role:
We're looking for a Marketing Engagement Manager to enhance Aspire's customer experience in the Singapore market. This position will oversee the customer journey from the moment customers sign-up, to ensure optimal results in conversion, retention, and churn rates. The ideal candidate should possess a strong background in data analysis and possess excellent communication skills to guarantee an exceptional customer experience. Are you a talented individual obsessed with customer engagement? Come join our vibrant and fast-growing Marketing team!
What will you be doing?
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.
In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .
You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!
About the role:
We're looking for a Marketing Engagement Manager to enhance Aspire's customer experience in the Singapore market. This position will oversee the customer journey from the moment customers sign-up, to ensure optimal results in conversion, retention, and churn rates. The ideal candidate should possess a strong background in data analysis and possess excellent communication skills to guarantee an exceptional customer experience. Are you a talented individual obsessed with customer engagement? Come join our vibrant and fast-growing Marketing team!
What will you be doing?
- Oversee self-serve revenue, conversion, retention and churn rates
- Create delightful customer experience by developing customer communication journeys for new self-serve user onboarding
- Run product-led or promotional campaigns to boost conversion rates
- Collect insights and tailor messaging to key customer segments
- Work closely with sales, marketing, operations, and product teams to execute a remarkable activation experience and user journey for our customers
- Lead existing customer engagement and upsell campaigns
- Min 5 years experience in Engagement/Lifecycle Marketing, preferably in B2B startup space
- Excellent verbal and written communication skills in English
- Ability to work with large data sets, derive insights and propose suitable action plans to improve overall customer conversion and retention
- Advanced knowledge in marketing automation tools such as Customer.io, Hubspot, Salesforce
- A Bachelor's or Master's degree preferably in Business, Marketing, or Communications related
- Self-starter, ability to work and thrive within a fast-paced, culturally diverse and evolving environment
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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