(ML)Head, Fraud Risk Management, Staff Fraud

Role Responsibilities

• The Head, Fraud Risk Management, Staff Fraud is a permanent role that requires strong business acumen and specialist level competency in fraud risk management within the Staff Fraud domain,
• The role acts in a subject matter expert capacity for Staff Fraud across all Business, Functions & Venture areas - Corporate, Commercial & Institutional Banking (CCIB), Consumer Private and Business Banking (CPBB) and Support Functions (e.g., Treasury, Finance, Supply Chain).
• The role will also act in a subject matter expert covering emerging banking and fraud areas such as Partnerships, Sustainable Finance, Ventures etc., a holistic knowledge on Fraud beyond just Staff Fraud is also preferred
• The role reports directly to Global Head, Fraud Risk Management. This role will sit within Conduct, Financial Crime and Compliance (CFCC) function and will carry only second line of defence (LOD) responsibilities in collaboration with the CFCC advisory teams who are aligned to Businesses and Functions.
• SCB footprint is primarily in the Asia, Africa, and Middle East region, most business and functional stakeholders & staffs in your team are also located in the Asia region. We expect the candidate to work flexibly from their base location in supporting the Asia time zone.

Core Responsibilities (Fraud Risk Management):

• Protect clients and the Bank against current and emerging fraud schemes across segments, products, and channels
• Drive a mindset shift that prioritizes protecting our client from fraud is the right thing to do.
• Establish measurement of client experience for continuous improvement and feedback.
• Minimize financial loss, regulatory fines, and reputational damage because of fraud events
• Drive capability improvements in fraud controls within the 1LoD to achieve risk buy down.
• Ensure policy, standards, processes, and tools are institutionalised and are operating effectively.
• Embed effective response & recovery processes for priority fraud schemes.
• Reduce recurrence and fraud impact, through proactive reviews, investigations, lessons learnt and continuous improvement of controls.
• Enhance 1LoD & 2LoD fraud reporting capabilities, which is accurate, timely and provides insights & trends.
• Stay ahead of client, regulator, board, and community expectations in combatting fraud
• Design a proactive control framework and threat led risk management practice that is forward looking, and intelligence led.
• Strengthen 2LoD Oversight & Challenge activities at Group, Region, and Country, which is timely, cost effective and efficient.
• Enable the business to develop innovative customer journeys that balance fraud risk with customer experience, operational efficiency, and drive revenue
• Design and implement fraud controls that balances client experience, operational efficiency, and risk appetite.
• Embed culture of proactive fraud risk management and ownership in 1LoD, rather than just events.
• Collaborate with 1LoD to design an enterprise-wide approach to Fraud, which leverages investments & operations. across other risk types to help reduce cost of controls.
• Make Group Fraud Risk Management a great place to work
• Establish a culture of high performance, accountability, results, and execution focus.
• Prioritise colleague welfare, recognize and reward them on a timely basis.
• Build a future ready workforce through investment in learning and development.
• Embrace new ways of working.

Broader Responsibilities:
Strategy

• Regularly undertakes assessment of business strategies and priorities, and its impact on fraud risk management.
• Advice business and create fraud risk management strategies, due to a changing and evolving business, regulatory and threat environment.
• Drive and influence change initiatives that target improvements of fraud risk management capabilities.

Business

• Provide advice and support to business and functions on fraud risk management.
• Work closely with the wider CFCC to deliver advice to the Group, Region, and Country CFCC team to enable effective oversight and governance in the Country.
• Work closely with the first line of defences (stakeholders list is given below) to drive fraud risk management outcomes.
• Provide regular fraud risk management reporting and management information to aid decision making and support.

Processes

• Promoting a healthy fraud risk management culture and good conduct within the business lines.
• Providing governance and oversight over the implementation of fraud risk management policies and standards in the Region and Country to ensure compliance with such policies and standards.
• Provide advice to relevant stakeholders on compliance with fraud risk management policies and standards.

People and Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of colleagues and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Define an organization structure aligned and scaled to the risk control needs of the business lines.
• Set and monitor job descriptions and objectives for direct reports and provide rewards in line with their performance against those responsibilities and objectives.
• Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential
• Uphold and reinforce the independence of the second line fraud risk management function.
• Promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Provide input at business, function, country, and individual level as appropriate, on compliance matters which should have a bearing on remuneration pools or individual bonuses
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels

Risk Management

• Identify and Monitor fraud threats, vulnerabilities, and risks.
• Drive and influence enhancement for fraud risk management internal controls.
• Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.
• Advise 1LOD, 2LOD and 3LOD stakeholders on fraud risk management.
• Drive and influence corrective actions on the back of fraud trigger events.
• Analyzes complex reports as revealed by the data and provides fraud risk management insights to decision makers.
• Develops and implements fraud risk management strategies in response to those insights.

Governance

• Drives and influences adoption and implementation of Fraud Risk Framework, Policy, and Standards.
• Oversee fraud risk management in Regional and Country risk forums and committee.
• Measures key benefits and drawbacks for fraud risk management practices.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CFCC to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Business and Functions Compliance Officers
• Business and Functions Risk Officers
• Business and Functions Financial Crime Compliance Officers
• Business and Functions Operations Officers
• Business Heads
• Function Heads
• Business and Functions Information & Cyber Security Officer

Other Responsibilities

• Embed Here for good and Group's brand and values in CFCC; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate
Experience:

• 12+ years working experience, Banking or Financial Institution or Fintech experience
• Extensive experience in Audit, Risk or Compliance management and/or proven experience in Fraud Risk Management Global, Regional or Country level will be preferred
• Extensive experience demonstrating People Leadership skills - leading, inspiring, and influencing stakeholders & colleagues across multiple geographies and/or Project or Change Management skills in overseeing, delivering, and implementing strategic or tactical initiatives or projects
• Extensive experience in Banking Products, Processes or Operations, and applying the competencies in an Audit, Fraud, Financial Crime, Compliance, Risk management roles within any one Business Area (e.g., Consumer Banking, Business Banking, Private Banking, Corporate or Institutional Banking)
• Experience in adjunct or interconnected risk disciplines (e.g., Anti-Money Laundering, Anti-Bribery & Corruption, Information & Cyber Security, or Conduct Risk)

Qualification:

• Bachelor's degree in any discipline
• Professional certifications associated with Audit, Risk, Financial Crime, Compliance or Fraud will be beneficial (e.g., ACAMS, CISA, CISM, CRISC, CFE).

Role Specific Competencies

• Business Acumen
• Risk Governance & Oversight
• Fraud Risk Management
• Fraud Reporting & Insights
• Regulatory Environment
• Managing Change
• Cross Collaboration

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Visit our careers website www.sc.com/careers

(ML)Head, Fraud Risk Management, Staff Fraud