Customer Support Representative - US Time Zone

We are the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realize their full potential.

We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .

You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!

ABOUT THE ROLE
We are looking for someone passionate about helping people and who can deliver premium support to C-level executives.

• Handle inbound queries from customers and provide technical and product support via multiple channels (email, chat, whatsapp, phone)
• Liaise with internal and external teams to drive customer resolution
• Report customer inquiries to create a feedback loop (bugs, product feature requests, process improvement suggestions)
• Follow up with dissatisfied customers to understand root causes
• Compile weekly reports to share customer insights
• Champion one topic with the team, such as communication, learning & development, training, etc.

YOUR PROFILE

• Min. 5 year experience in a customer facing role
• Loving it to talk to and help customers
• Ability to communicate effectively & build a relationship with C-Suite level customers
• Proven track record & experience in customer success or sales
• Positive get-it-done attitude and proud to contribute to the success of a fast growing startup
• Great communication skills

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .