Head of Onboarding Operations

We are the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realize their full potential.

We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .

You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!

ABOUT THE ROLE

You manage client onboarding operations & are responsible for building the best onboarding experience in the market. You report to the VP Onboarding & Risk Operations

• Manage all onboarding operations of clients, from processing their request to open an account until activating their access & the financial services they need
• Ensure clients are onboarded and activated within SLA
• Build a good onboarding experience for clients
• Build tight processes & keep the team productive
• Lead the teams involved in onboarding operations (~15 FTE)
• Own & administrate tools & software involved into Onboarding (Onboarding forms, CRM, etc.)
• Rally Aspire teams around customer onboarding and maintain continuous feedback loops with relevant stakeholders (internal & external): Product, Compliance, Sales, Marketing, multiple payment partners etc.
• Own onboarding operations related metrics: Onboarding conversion, Onboarding SLAs, Onboarding Client Satisfaction score

ABOUT YOU

• You are an experience leader - Minimum 8 years of experience; Track record in a leadership role in a financial services company
• You are hungry and have the spirit of a warrior - You have a positive attitude, you are self-motivated, hands-on, and ready to learn
• You make operations run like clockwork - You are highly analytical and structured, you can coach people so they can manage their team autonomously
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first.
• You have strong communication & prioritization skills - You are an expert at coaching the team & at communicating the onboarding vision & priorities, and action steps internally & externally with other teams

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .