User Researcher

Funding Societies " Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies " Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

This position is within our payments team, a fast growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes.
Key Responsibilities:

• Run research studies: Provide actionable insights to the product and growth teams on problem discovery and solution discovery. Own end-to-end project management, from questionnaire design, participant sourcing, execution, analysis and sharing of insights within the project timeline.
• Manage our insights database and documentation: Drive the consolidation of insights across primary research and secondary channels like sales, customer service queries, and in-product surveys, pulling together a cohesive picture of our customers that product and growth teams can easily search and reference.
• Manage the research roadmap: Effectively prioritize your research efforts, aligning with product teams on impact and company objectives. Determine when to apply scrappy versus rigorous research, evaluating the balance of trade-offs
• Socialize research insights: Present important discoveries, ensuring all relevant teams are aware of, understand, and can apply recommendations.
• Thought leadership: Through your research, build a knowledge base that positions yourself as an expert in the voice of the customer.
• Mentoring to scale research across the company: Guide Product Managers and Product Designers to conduct research with a high degree of rigor.

Requirements

• Expertise in conducting end-to-end user research studies: Planning, recruitment, execution, analysis, and delivery.
• Experience in research methods and when to apply them, including user interviews, usability testing, concept validation, Job-to-be-done interviews, surveys, customer journey mapping, data analysis and more.
• Experience in instrumenting analytics to measure the user experience over time at scale, including NPS, SUS, and more.
• An expert understanding of rigour and validity in research and how to make trade-offs to answer key questions within project and timeline constraints.
• An ability to develop strong partnerships with PMs, designers and marketers - to positively challenge assumptions, create clarity in ambiguity, and define direction.
• You manage your workload proactively and suggest solutions to re-align competing priorities. You're trusted by peers to ship quality work consistently and are a model for reliability.
• You are comfortable operating in a fast-paced environment with ambiguous problem spaces.
• Bonus: You've worked in both consumer and B2B domains and have tackled complex product challenges with payments and finance workflows.

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity