Associate Product Specialist, Product Management (2023 Launch Program)
Full Time
Others
Job Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Associate Product Specialist, Product Management (2023 Launch Program)
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Overview:
The Commercial Solutions Team is responsible for growing Mastercard revenue, share and volume across the Commercial segment in both T&E and B2B. To do this, the team takes an end-to-end approach by formulating market strategy, developing relevant products and solutions, packaging these products, articulating the value proposition to Issuers and their customers, and optimising the go-to-market process.
Role:
The Commercial Solutions team is looking for an Associate Product Analyst. The Product Analyst will:
• Conduct market research and competitor benchmarking to identify emerging trends, opportunities that might impact Mastercard's product portfolio.
• Collaborate with cross-functional teams including product managers, business development managers, account managers to define product requirements.
• Conduct voice of customer surveys, analyse feedback & data to identify areas for improvement.
• Assist in the creation of product documentation including manuals, training materials and go-to-market documents.
• Stay up-to-date with the latest industry trends, technological advancements in commercial payments.
All about you:
• Highly motivated, intellectually curious, analytical, and a strong team player.
• Extremely organised and able to independently manage multiple projects and initiatives with varying scope concurrently.
• Excellent relationship building skills; able to foster and maintain strong, positive working internal and external relationships across multiple business functions and markets.
• Highly customer focused with a demonstrated ability to understand and respond to customer needs.
• Outstanding communication and presentation skills, able to clearly tailor the message to the audience and communicate complex products and processes.
• Fresh university graduate with a Bachelor's degree, graduating between July 2022 and July 2023.
• Fluency in English is mandatory, additional Asian languages would be a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Associate Product Specialist, Product Management (2023 Launch Program)
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Overview:
The Commercial Solutions Team is responsible for growing Mastercard revenue, share and volume across the Commercial segment in both T&E and B2B. To do this, the team takes an end-to-end approach by formulating market strategy, developing relevant products and solutions, packaging these products, articulating the value proposition to Issuers and their customers, and optimising the go-to-market process.
Role:
The Commercial Solutions team is looking for an Associate Product Analyst. The Product Analyst will:
• Conduct market research and competitor benchmarking to identify emerging trends, opportunities that might impact Mastercard's product portfolio.
• Collaborate with cross-functional teams including product managers, business development managers, account managers to define product requirements.
• Conduct voice of customer surveys, analyse feedback & data to identify areas for improvement.
• Assist in the creation of product documentation including manuals, training materials and go-to-market documents.
• Stay up-to-date with the latest industry trends, technological advancements in commercial payments.
All about you:
• Highly motivated, intellectually curious, analytical, and a strong team player.
• Extremely organised and able to independently manage multiple projects and initiatives with varying scope concurrently.
• Excellent relationship building skills; able to foster and maintain strong, positive working internal and external relationships across multiple business functions and markets.
• Highly customer focused with a demonstrated ability to understand and respond to customer needs.
• Outstanding communication and presentation skills, able to clearly tailor the message to the audience and communicate complex products and processes.
• Fresh university graduate with a Bachelor's degree, graduating between July 2022 and July 2023.
• Fluency in English is mandatory, additional Asian languages would be a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Other open positions
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