Business Analyst KYC / CRM

Responsibilities:

• Collaborate with internal global user groups to understand their business, processes, challenges, technology solutions, and strategic objectives.
• Define the functional architecture and ensure thorough documentation of functional and non-functional specifications.
• Review functional test cases with the development and testing team.
• Manage and coordinate multiple projects simultaneously.
• Oversee end-to-end project delivery, from scoping to implementation, ensuring adherence to agreed parameters.
• Conduct meetings with project stakeholders at various levels, potentially in different locations.
• Work closely with developers and subject matter experts to establish the technical vision and balance usability with performance needs.
• Proactively manage project conflicts, dependencies, scope changes, risks, and issues, and communicate them to stakeholders in a timely manner.
• Contribute to the implementation of operational control policies and regulatory compliance.
• Report incidents according to the Incident Management System.

Skills & Experience:

• Bachelor's Degree or equivalent experience.
• Minimum 10 years of overall experience, with 5+ years in business analysis.
• knowledge of working with client referential data and KYC is a must
• Strong knowledge of Wealth management / private banking Front Office processes, client referential data, and KYC.
• CRM experience with tools like Invest Cloud, Adobe Campaign, or in-house tools.
• Excellent communication skills, ability to work in fast-paced environments and high professionalism.
• Agile team experience.
• Technical knowledge in PL/SQL, HTML, XML, and Java is a plus.