Customer Success Manager - Channel Partnerships
Full Time
Others
Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
As the Customer Success Manager, you will be accountable for building relationships with customers that are referred by our partners. You will provide them with world class service and ensure they are using Aspire to achieve their goals. This position will report to the Customer Success Lead and presents an exceptional opportunity for a results-driven sales or customer success manager who possesses a distinctive combination of problem-solving, analytical, communication, and relationship management competencies.
What will you be doing?
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
As the Customer Success Manager, you will be accountable for building relationships with customers that are referred by our partners. You will provide them with world class service and ensure they are using Aspire to achieve their goals. This position will report to the Customer Success Lead and presents an exceptional opportunity for a results-driven sales or customer success manager who possesses a distinctive combination of problem-solving, analytical, communication, and relationship management competencies.
What will you be doing?
- Be the advocate for customers acquired by our partners and ensure they are using Aspire
- Collaborate with internal teams to provide excellent customer experience and resolve roadblocks
- Understand customers' business and finance needs, and be able to provide tailored consultation
- Work closely with Channel Partnerships Team to provide world class support for partners and their referrals
- Be the voice of the customer and provide feedback to internal stakeholders
- 2-3 years of experience in sales, customer support, customer success or similar role in financial services and/or technology companies
- Strong verbal and written communication skills in English and Mandarin to communicate with Mandarin-speaking partners and clients
- Expertise in conveying complex information in a clear and understandable manner
- Ability to work with different cross functional teams
- Has a problem solving mindset
- Resilience and patience to resolve customer issues
- Exposure to B2B payments, corporate cards, or other fintech
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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