Director, IT Operations

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

Reporting to the VP, Information Security and IT, you'll be responsible for scaling our corporate IT team and building world-class internal tooling to accelerate our business. In our IT team at Airwallex, we're on a mission to build IT as a cohesive product that our employees love - and inspire them to build even better products for our customers. We're ambitious, laser focused on the cutting edge tech, and have a wide scope to throw away the bad and replace with excellence.

Your day-to-day will involve diving deep with users and teams across Airwallex, understanding pain points, and helping get our IT team to the next level by hiring excellent talent and building processes. You'll build a roadmap of changes to uplift our IT infrastructure, coach others and get hands on to implement those changes. Operating at a global scale, you'll solve problems not just for your local office and colleagues, but for 19 different locations scattered across the world.

What you'll be doing:

• Develop a strategy and execution plan for how we can build our IT to the next level
• Hire and retain a team of 16+ IT engineers, project managers, and operations staff, with a focus on elevating and growing talent
• Take ownership of our IT roadmap, identifying new priorities, removing things that are no longer relevant, and driving the team towards execution
• Ensure we're delivering high quality support and services to our customers - who happen to be our colleagues
• Own and implement part of our IT infrastructure - we all hold expertise in various areas, and you'll have the opportunity to remain hands-on and lead by example
• Work cross-functionally with other teams in the company to identify high impact areas for us to invest in IT tools
• Develop and track OKRs to measure our team's impact on the company

What you'll bring:

• Experience with modern IT best practices - such as automation-first approaches, terraform/infrastructure as code, deployment pipelines, and more
• 3+ years experience managing multiple IT Engineers
• 5+ years as an individual contributor in an IT role
• Solid understandings of endpoint management and configuration best practices
• In depth experience with multiple SaaS tools - we use Okta, Kandji, Google Workspace, and others. If you can go deep elsewhere, we trust you will go deep on our stack too!
• Project management experience to coordinate across multiple parties - including vendors and internal stakeholders
• A high bar for quality and success

At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you'll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events and we give our people the freedom to be creative.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.



Director, IT Operations