Director, Product Delivery
Full Time
Others
Job Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Delivery
Product Delivery works to enable and empower the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. We pride ourselves in being able to take the unknowns head-on in delivering pilot projects and in the execution of complex and strategic programs. We are an inclusive, supportive, and creative team of problem solvers. Our team culture is one of getting the job done and having fun while doing so!
As the leader of the Acceptance product delivery vertical, you will lead a regional team of subject matter experts to facilitate seamless regional product deployment through readiness assessments, market test leadership, and ongoing support. You and your team will create, review and update delivery artifacts, resolve issues, and share insights for continuous improvement. With training, commercialisation support, being a subject matter expert , we enhance customer satisfaction and deliver exceptional value across the AP region.
Responsibilities
• Leads the product readiness activities for AP region to get the products ready to scale
• Shepards new and complex products through the market test phase to commercialisation, which includes leading pilot projects products and services in AP region
• Conducts post implementation reviews after each pilot projects and communicates all lessons learnt to key stakeholders
• Partners with the regional product teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the subject matter expert on implementing all new and complex products
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated
• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews
• Develops qualitative and quantitative implementation benchmarks for all product areas supported to maximize staff effectiveness
• Reviews analysis on customer business and identifies customized solutions, new products and enhancements within a deployment project
• Formally supervises and coaches individuals
• Helps identify, coach and groom top talent and pro-actively develops employees as organizational resources
Experience
• Proven stakeholder management skills, with excellent relationship influencing/building, and strong communication skills at all levels - senior management, peers, and staff
• Must be articulate and creative, adept at delivering face-to-face presentations to a senior audience and/or a broader organization
• Ability and willingness to be hands on and lead from the front across product and platform readiness, program and project management and customer training
• Identify, coach and groom top talent and pro-actively develops employees as high-performing organizational resources
• Define, analyse, and manage metrics to drive and influence efficiencies across the team, to measure and improve overall performance and ensure high client satisfaction
• Deep knowledge of Mastercard's issuing and acquiring dynamics and the payments value chain, with a thorough understanding of all Mastercard products, services, and solutions
• In-depth experience and demonstrated consistent success in project management including thought leadership in PM methodology and working across multiple teams/geographies
• Has in-depth knowledge and experience with APIs
• Installed formal coaching, learning, development, and rotation programs to elevate and improve team performance
• Comfortable with handling ambiguity but also seeks clarity when necessary
• Ability to manage conflicting priorities through negotiation
• Ability to act with agility to pivot and react when things don't go to plan
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Delivery
Product Delivery works to enable and empower the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. We pride ourselves in being able to take the unknowns head-on in delivering pilot projects and in the execution of complex and strategic programs. We are an inclusive, supportive, and creative team of problem solvers. Our team culture is one of getting the job done and having fun while doing so!
As the leader of the Acceptance product delivery vertical, you will lead a regional team of subject matter experts to facilitate seamless regional product deployment through readiness assessments, market test leadership, and ongoing support. You and your team will create, review and update delivery artifacts, resolve issues, and share insights for continuous improvement. With training, commercialisation support, being a subject matter expert , we enhance customer satisfaction and deliver exceptional value across the AP region.
Responsibilities
• Leads the product readiness activities for AP region to get the products ready to scale
• Shepards new and complex products through the market test phase to commercialisation, which includes leading pilot projects products and services in AP region
• Conducts post implementation reviews after each pilot projects and communicates all lessons learnt to key stakeholders
• Partners with the regional product teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the subject matter expert on implementing all new and complex products
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated
• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews
• Develops qualitative and quantitative implementation benchmarks for all product areas supported to maximize staff effectiveness
• Reviews analysis on customer business and identifies customized solutions, new products and enhancements within a deployment project
• Formally supervises and coaches individuals
• Helps identify, coach and groom top talent and pro-actively develops employees as organizational resources
Experience
• Proven stakeholder management skills, with excellent relationship influencing/building, and strong communication skills at all levels - senior management, peers, and staff
• Must be articulate and creative, adept at delivering face-to-face presentations to a senior audience and/or a broader organization
• Ability and willingness to be hands on and lead from the front across product and platform readiness, program and project management and customer training
• Identify, coach and groom top talent and pro-actively develops employees as high-performing organizational resources
• Define, analyse, and manage metrics to drive and influence efficiencies across the team, to measure and improve overall performance and ensure high client satisfaction
• Deep knowledge of Mastercard's issuing and acquiring dynamics and the payments value chain, with a thorough understanding of all Mastercard products, services, and solutions
• In-depth experience and demonstrated consistent success in project management including thought leadership in PM methodology and working across multiple teams/geographies
• Has in-depth knowledge and experience with APIs
• Installed formal coaching, learning, development, and rotation programs to elevate and improve team performance
• Comfortable with handling ambiguity but also seeks clarity when necessary
• Ability to manage conflicting priorities through negotiation
• Ability to act with agility to pivot and react when things don't go to plan
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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