CRM Associate
Full Time
Others
Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
We are currently seeking a highly motivated and detail-oriented CRM Associate to join our team. As a CRM Associate, you will play a crucial role in managing our customer relationship management system and ensuring the effective implementation of CRM strategies.
Joining Aspire means becoming part of a dynamic and innovative team dedicated to delivering exceptional customer experiences. If you are a proactive and customer-centric individual with a passion for data-driven decision-making, we invite you to apply for the position of CRM Associate.
What will you be doing?
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
We are currently seeking a highly motivated and detail-oriented CRM Associate to join our team. As a CRM Associate, you will play a crucial role in managing our customer relationship management system and ensuring the effective implementation of CRM strategies.
Joining Aspire means becoming part of a dynamic and innovative team dedicated to delivering exceptional customer experiences. If you are a proactive and customer-centric individual with a passion for data-driven decision-making, we invite you to apply for the position of CRM Associate.
What will you be doing?
- Administer and maintain the CRM system, ensuring data accuracy and integrity. Update and maintain customer records, ensuring that every interaction is captured to build robust profiles.
- Identify and resolve any data inconsistencies, duplicates, or other sneaky issues that may arise. Collaborate with the tech team to troubleshoot technical issues and improve system functionality.
- Work closely with our business intelligence team to generate insightful reports on customer behavior, sales performance, and operational metrics.
- Collaborate with cross-functional teams to streamline and optimize CRM-related processes. Work closely with Sales, Marketing, Customer Service and Operations teams to align CRM initiatives with business objectives. Identify bottlenecks and pain points, proposing solutions to enhance workflow efficiency.
- Support the development and execution of customer segmentation strategies. Implement CRM campaigns, workflows, and automation processes to drive productivity and effectiveness.
- Provide ongoing support and assistance to commercial and operations teams, swiftly resolving any queries or issues that arise.
- Conduct training sessions for users on CRM functionality and best practices, to ensure they unlock the full potential of the system.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (3 to 5 years) working with CRM systems, preferably with Hubspot.
- Prior experience in technology, B2B app-based companies in fintech/startup or financial services industries will be strongly preferred.
- Strong attention to detail, communication skills, and teamwork ethic with an execution mindset.
- Strong understanding of customer segments, messaging, and CRM best practices.
- Exceptional verbal and communication skills
- Excellent analytical and problem-solving skills.
- Extraordinary business acumen and ability to see the big picture and dive deep as required
- Passion for finance, technology and start-ups and thrive in a fast-paced and dynamic work environment.
- Prior experience in an ASEAN market (working or educational)
- Work from anywhere and Work from Home subsidy.
- Uncapped flexible annual leave.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page .
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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