Quality (Senior) Manager

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

About the team:

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:

We are hiring for the role of a Quality (Senior) Manager

What will you be doing?

• Lead a team of 3+ Quality Analysts to analyse and improve quality of front-to-back risk operations processes
• Drive process analysis including comprehensive assessments of existing AML and onboarding processes to identify bottlenecks, inefficiencies, and gaps.
• Use data-driven insights to make informed decisions.
• Collaborate with cross-functional teams (from Commercial, Operations, Product etc) to proactively drive improvements
• Develop and implement strategies for process improvement, focusing on streamlining operations, reducing errors, improving SLAs, and enhancing customer experience.
• Establish and maintain robust quality assurance processes and metrics for AML and onboarding activities.
• Monitor and audit processes to ensure compliance with regulatory requirements and company standards.
• Provide training and guidance to AML and onboarding teams to ensure staff are well-equipped to follow revised processes and procedures.
• Foster a culture of quality and compliance within the organization.
• Maintain comprehensive documentation, prepare reports and presentations for senior management and regulatory bodies as needed.

We would love to get to know you if you have the following:

• At least 5 years of relevant experience in Quality Assurance and process improvements within the risk operations space
• Good understanding of onboarding, AML procedures for financial institutions
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Experience in managing a team is essential
• Certification in Lean Six Sigma or other relevant process improvement methodologies is a plus.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Ability to operate with flexibility in a fast-paced, constantly evolving and collaborative environment
• Proactiveness in driving change and willingness to roll-up sleeves and get things done
• Passion for the fintech industry and a cultural fit with start-up mindset

What we offer

• Work from anywhere and Work from Home subsidy.
• Uncapped flexible annual leave.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page .

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .