Account Manager
Full Time
Others
Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
As an Account Manager at Aspire, you will play a pivotal role in nurturing and expanding our customer relationships. You will be responsible for managing a portfolio of business clients, understanding their unique financial needs, and providing tailored solutions to help them achieve their goals. This role requires a proactive, detail-oriented, and customer-focused professional who excels in building long-lasting relationships and driving business growth.
What will you be doing?
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About the Role
As an Account Manager at Aspire, you will play a pivotal role in nurturing and expanding our customer relationships. You will be responsible for managing a portfolio of business clients, understanding their unique financial needs, and providing tailored solutions to help them achieve their goals. This role requires a proactive, detail-oriented, and customer-focused professional who excels in building long-lasting relationships and driving business growth.
What will you be doing?
- Develop and nurture strong relationships with assigned clients.
- Identify opportunities for account growth to upsell and cross-sell Aspire's products and services to existing clients, helping them maximize the value they receive.
- Provide insights and recommendations to deliver exceptional customer experiences.
- Promptly and effectively address client inquiries, concerns, and issues, while collaborating with internal teams to resolve complex problems and ensure client satisfaction.
- Results-driven, always striving to exceed revenue and retention objectives.
- Gather client feedback and relay it to relevant internal teams for product enhancements.
- 3-5 years of experience in sales, customer success, account management, or a related customer-facing role.
- Experience working in the financial services, Fintech, or SaaS industry.
- Have a proven track record of being results-driven, consistently achieving and surpassing performance targets.
- You are passionate about working with customers to ensure their success.
- Demonstrate excellent verbal and written communication skills, along with strong interpersonal abilities.
- Showcase the capability to collaborate effectively with diverse cross-functional teams.
- Exhibit a problem-solving mindset, offering innovative solutions to challenges.
- Possess resilience and patience in handling and resolving customer issues.
- Bachelor's degree in Business, Finance, or a related field.
- Work from anywhere and Work from Home subsidy.
- Uncapped flexible annual leave.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page .
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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