VP Onboarding & Risk Operations
Full Time
Others
Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About The Team
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the Role
You manage the risk & onboarding of Aspire's clients. You lead 4 teams: Onboarding Operations, KYC, Transaction Monitoring, and Quality Assurance. You report to the COO and are a part of Aspire's leadership team.
What will you be doing?
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
About The Team
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the Role
You manage the risk & onboarding of Aspire's clients. You lead 4 teams: Onboarding Operations, KYC, Transaction Monitoring, and Quality Assurance. You report to the COO and are a part of Aspire's leadership team.
What will you be doing?
- Manage end-to-end onboarding of clients, from their request to open an account, through KYC, until they are verified and receive access to the platform
- Assess the risk of clients during onboarding & KYC, and implement risk-based monitoring of clients during their lifetime with Aspire through Transaction Monitoring & Periodic Reviews
- Monitor existing clients & their activity on the platform to make sure they are legitimate & in line with Aspire's risk appetite
- You balance effectively commercial, operational, & risk objectives: onboarding & keeping clients with Aspire, operating effectively & at high productivity levels, reducing the risk profile of Aspire clients, complying with internal policies & external regulations
- Rally Aspire teams around customer onboarding and oversee cross-functional projects to improve customer onboarding; Work closely with relevant stakeholders: Product, Compliance, Sales, Marketing.
- Own onboarding & risk related metrics: Onboarding conversion, Operations SLAs, Compliance with internal policies, Onboarding client satisfaction, AML escalations, risk profile of clients onboarded, RFIs.
- You are an experienced leader - Minimum 10 years of experience; Track record in a leadership role in a financial services company; You have experience in risk & AML operations;
- You make operations run like clockwork - You are highly analytical and structured, you can coach people so they can manage their team autonomously
- You can create, articulate & execute your strategy - You understand the trajectory of the company and create & implement a strategy to support it & bring it to the next level
- You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first, not your colleague, not your supervisor. You always do right by the customer.
- You have strong communication & prioritization skills - You are an expert at creating a vision, prioritizing the most important items to execute on your vision, and communicating them clearly to the team.
- Work from anywhere and Work from Home subsidy.
- Uncapped flexible annual leave.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page .
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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