VP Product Operations
Full Time
Others
Job Description
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2023, we also made it to CB Insights' Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About The Team
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the Role
You manage Aspire's Product operations. You lead the operational performance of Payment, Card, Credit, Gateway, and Investment products. You report to the COO and are a part of Aspire's leadership team. Through building world class operations, you support Aspire's expansion to new markets.
What will you be doing?
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2023, we also made it to CB Insights' Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About The Team
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the Role
You manage Aspire's Product operations. You lead the operational performance of Payment, Card, Credit, Gateway, and Investment products. You report to the COO and are a part of Aspire's leadership team. Through building world class operations, you support Aspire's expansion to new markets.
What will you be doing?
- Manage the operational performance of our 5 lines of products and their associated teams: Treasury, Cards, Credit, Gateway, and Investment products. E.g., payment success rates & SLAs, product activation rates & SLAs, fraud rates, credit collection rates, customer satisfaction with our product & support, etc.
- Design and implement a best-in-class operations: Ensure all products we offer are scalable and compliant, continuously automate, simplify and remove operational efforts & requirements
- Build a high performing team balancing effectivity & cost
- Launch new products on the market together with the Product & Commercial team
- Manage the day to day relationship with payment network partners
- Build and execute the product operations strategy for the next 6 to 24 months
- Work closely with relevant stakeholders - Product, Commercial, Compliance - as well as external stakeholders - vendors, payment partners - to rally everyone around creating a strong and effective product
- Balance effectively operational and commercial objectives: operating the product effectively & at high performance levels, while supporting the commercial team to grow the revenue
- You are an experienced leader - Highly self-driven, with a minimum 12 years experience; Track record in operations and in a leadership role in a tech company
- You make operations run like clockwork - You are highly analytical and structured, you can coach people so they can manage their team autonomously, you can hire a strong team
- You create, articulate & execute the strategy - You understand the trajectory of the company and create & implement a strategy to support it & bring it to the next level; You can prioritize tasks & targets in a highly unstructured startup environment; You are used to executing tasks today versus tomorrow, and can be hands-on when needed
- Work from anywhere and Work from Home subsidy.
- Uncapped flexible annual leave.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page .
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .
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