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OSOME PTE. LTD.

Client Onboarding Specialist

Full Time  1 to 5 Years experience

Accounting / Auditing / Taxation, Business Development, General Management, Project Management, Banking and Finance, Consulting

Job Description

We are OSOME, the corporate services platform of the future. Our goal is to enable entrepreneurs to focus on their clients, product and team, instead of spending hours on admin. Our partner network is extensive and includes well known accelerators, investors and brand names.

 

 

You are highly empathetic and organized and love nurturing and growing relationships. A big part of your job will be to make sure the revenue generated by partners is constantly growing, which is to be achieved through strong relationships and exceptional service quality.


We are on an exponential growth path and is looking for passionate, client-centric individuals to join us. We are the future of accounting services, and you can be the face of it!

 

Check out what our employees have got to say about working in Osome here !
 
  • Build strong relationship with new Clients/ Partners by providing strong customer support to ensure adoption of Osome’s suite of services.
  • Address clients’/ partners' concerns within the agreed timeframe via various online platform.
  • Ensure excellent services are delivered to customers in a timely manner
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Identify up-sell and cross-sell opportunities to ensure growth attainment
  • Communicate with the operational teams to ensure a high standard of service quality and coordination
Job Requirements
  • Relevant working experience in a similar role and/or industry is a plus
  • Self-motivated and proactive, and able to work meticulously under tight deadlines
  • Strong interpersonal and communication skills; independent yet be able to contribute in a team
  • Positive attitude and willing to continuously develop and learn
  • You are goal oriented and are driven to succeed and overachieve
  • Excellent problem-solving skills
  • Experience as a Customer Support Specialist or similar CS role
  • Patience when handling tough cases
  • Experience in a Client Success role would be highly regarded
39 Robinson Road, Singapore