Regional Merchant Account Manager| 6-month Contract

Job Responsibilities
Account Management & Relationship Building

• Serve as the primary point of contact for assigned accounts, ensuring excellent relationship management, timely issue resolution, and proactive engagement to drive partner success.
• Lead day-to-day customer interactions, handle queries, prepare data, and communicate key messages, for internal and external usage.
• Identify new business opportunities for your accounts, through understanding of their business priorities and challenges.

Reporting & Operational Management

• Responsible for managing and ensuring the smooth execution of key operational processes such as contracting, invoicing, and marketing campaigns.
• Track and report progress of partnership KPIs
• Oversee and coordinate the end-to-end contracting process for new and existing projects, including drafting, reviewing, and executing agreements in collaboration with legal and compliance teams.
• Manage invoicing processes, ensuring timely and accurate billing, reconciliation, and resolution of any payment-related issues. Plus, management of budgets.
• Support the implementation and monitoring of marketing campaigns for clients, collaborating with internal & external teams to ensure campaign objectives, timelines, and deliverables are met.

Corporate Security Responsibility

• Abide by company's security policies and practices.
• Ensure confidentiality and integrity of information accessed.
• Report any suspected information security violation or breach.
• Complete all mandatory security training as per company guidelines.

Job Qualifications

• Minimum 5 years’ experience in account management, business development, or sales within the payments, fintech, issuing, or merchant industry.
• Bachelor’s degree in a relevant field.
• Excellent communication and stakeholder management skills; able to influence and collaborate across diverse teams.
• Demonstrated experience managing contracting and invoicing processes, with attention to detail and organizational skills.
• Track record of supporting and executing marketing campaigns, including campaign planning, coordination, and reporting.
• Comfortable working in a fast-paced, ambiguous environment with a proactive and adaptable mindset.
• Resilient, organized, and able to prioritize tasks appropriately.
• Advanced proficiency in Word, Excel, and PowerPoint; experience with Tableau is a plus.
• Positive outlook and ability to build rapport and good working relationships.

Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109