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Service Delivery Executive

Full Time  1 to 5 Years experience

Information Technology

Job Description
  • Act as a focal point for all support related queries and issues.
  • Work with customers to ensure they are leveraging services effectively and finding value in our services.
  • Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided.
  • Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes.
  • Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams.
  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
  • Ensure contractual meetings are done in time and open actions are follow-up and closed in time.
  • Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager.
Job Requirements
  • Degree
  • Lead and mentor a team of Engineers.
  • Responsible for resource forecasting and planning to ensure service delivery is not impacted.
  • Review and raise resource requirement to senior managers.
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
  • Collaborate with internal stakeholders to establish relationship across all departments.
  • 2-3 years as a Service Delivery Executive /Manager/Customer Success Manager
  • Good customer management experience
  • Excellent written, oral and presentation skills
  • Certification in IT Service Management and/or ITIL (v3 or above)
Singapore 569141