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Chief Product Owner, S2B Platform Services

Full Time 

Banking and Finance, Risk Management

$11280 - $22560 monthly

Job Description

Role Responsibilities


· Standard Chartered Bank has embarked on an ambitious journey to revolutionize the digital banking by building a truly innovative corporate banking portal that competes not just with the Financial Institutions but also with the new breed of Fintech companies. Digital Product Management is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients. As the Chief Product Owner (CPO) for Trade & Lending Digital Products, you will need to craft a vision for the next generation corporate banking platform to support the business objectives of the Trade business. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch. You will be required to push the boundaries by bringing in new ideas that will take the Banks’ digital capabilities to the new generation of Treasurers and CFOs.


You will have a leadership role in developing and building our next generation of corporate banking portal. You will continually challenge the ‘status quo’ and develop a holistic and multidimensional view of product capabilities, information and boundaries.

Key responsibilities as follows:

· Be a key driver of the end-to-end target state design of platform services, cutting across products, client segments, markets, and countries / regions on Straight2Bank (“S2B”). You will help define not just the digital client experience but also the internal business processes that will support the vision and the business goals of becoming a leading digital global bank. Key platform services under responsibility include but not limited to:

· Unified Login & Security services – security authentication services, including responsibility to manage single sign-on integration and fraud monitoring services.

· Dashboard & Workspace Services – managing client and product requirements for critical tasks, activities and banking information presented on widgets, welcome slider and banner notifications.

· Message Center - Web notification channel supporting alerts & notifications

· Global Search – delivering a simple, easy to use “google like” search capability in S2B

· Entitlement Services – manage product development of S2B entitlement platform, ensuring key requirements across products, channels and client segments are met.

· Ownership of product development for Platform Services; detailing and analysing the existing features, understanding and measuring client usage and needs, ascertaining business relevance and defining new capabilities and features including execution plan.

· Manage and lead a team of product owners – as a people leader you will empower, manage, coach and mentor the team - holding team members accountable for strong performance management practices.

· Work closely with relevant stakeholders and partners and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment and eventually, the customer migration phases of the revamped platform.

· Build strong engagement with business stakeholders across product, user experience design and technology to effectively communicate the strategic vision for digital channels, including becoming an evangelist to internal teams to further drive the adoption of digital solutions in CCIB.

· Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows

· Work extensively with UX/UI specialists / vendors and demonstrate thought leadership in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience.

· Work closely with the internal and external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.

· Engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities.

· Be a culture carrier of the digital agenda and support customers and colleagues in this digital transition.

· Create continuous feedback loops with (external and internal) customers to improve the success of the digital transition.

· Monitor and manage the resources and timeline of the projects. Facilitate conversations on dynamic prioritization and instil a disciplined and robust investment governance process.

· Engage with cross-product stakeholders on supporting key requirements for digital platform and portal services that will be leveraged by various products and channels.

· Facilitate problem solving as required, working closely with digital channels product owners and technology teams in the design, development and delivery of digital solutions.

· Engage with relevant teams to establish, measure and analyse key performance indicators (KPIs) for new digital solutions delivered.

· Collaborate with innovation partners, including exploring potential partnerships with third-parties that are developing cutting edge solutions.

· Assist the program management office in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams.


· Ensure proper check and balance in place according to laid down departmental operation instruction (DOI) when applicable, Control Sample Testing (CST) plans to minimize operational risk

People & Talent

· Manage and lead a team of product owners – as a people leader you will empower, manage, coach and mentor the team - holding team members accountable for strong performance management practices.

· Work closely with the stream leads and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment and eventually, the client migration and/or client adoption & commercialisation of Trade & Lending digital channel solutions.

Risk Management

· Ensure digital product development aligns to the Channels Governance Framework which sets out the minimum requirements for the design, implementation, and maintenance of digital channels.

· Where material changes are made to existing channels, ensure compliance to process change impact assessment and a technology change impact assessment are completed.


· Interpret and align with regulatory requirements for electronic channels, closely work with Compliance and Technology in terms of internet security, sanction check and prevention of money laundering

· Ensure adherence to Product Governance and Operational Risk Framework and all relevant policies and procedures

· Ensure proper check and balance in place according to laid down departmental operation instruction (DOI) when applicable, Control Sample Testing (CST) plans to minimize operational risk

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the S2B Platform Common Services team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Digital Channels & Data Analytics

· Transaction Banking Product Management

· Financial Markets Product Management

· Client Coverage

· Client Coverage COO

· Transaction Banking Implementations

· Transaction Banking COO

· CCIB Technology


Our Ideal Candidate

· 15+ years’ of experience with a proven track record of success in the product management, product development or project management.

· Skills Proven track record in leading and implementing digitalization and/or transformation initiatives in corporate and institutional banking, including driving client adoption of digital channels and increasing share of revenue via electronic channels.

· An experienced people leader with an ability to build a strong team, encouraging team members to drive personal career development, including strengthening skills through relevant training, learning and development activities.

· Good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.

· Deep understanding of the corporate banking domain with a profound ability to conceive and design end-to-end product flows, define interface requirements, identify relevant operational processes and clearly articulate these flows and processes to the relevant business and technology workgroups.

· Prior knowledge and first-hand experience in client co-creation, user experience (UX), user interface (UI) oriented assignments, particularly on fast-emerging touchpoints such as mobiles and tablets as well as the conventional channels such as Web and Host-to-Host.

Role Specific Competencies

· A skilled negotiator with an ability to work across all organization levels

· High integrity and personal drive, with a passion for product, technology and services transformation

· Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs

· Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.

· Ability to create and deliver effective oral and written presentations/proposals up to a senior level of management.

· Comprehensive solution-oriented thinker when dealing with clients, team members, internal functional departments and upper management.

· Ability to effectively manage and motivate matrix resources to attain organizational goals and influence without direct authority

· Strong project management skills including planning, documenting, communicating and delivering the end result on-time

· Experience in a position of broad collaboration, influence and communication in a large organization.

· Excellent teamwork skills preferably with experience of working in teams spread across functions and geographies

· Sense of ownership and pride in your performance and its impact on the program’s success

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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