Digital Wallet Product Manager - Global Payments - Singapore

About ByteDance

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa. Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

- Build consumer-friendly digital wallets and core payment products to support global ecological businesses and global users.

- Understand user customs, competition landscape and regulation, market insights, consumer pain points and differentiated competition, and establish a viable value proposition and business strategy for digital wallets through research and competitive analysis in different markets.

- Manage short-and long-term product planning and prioritization based on user value and business value.

- Responsible for the whole product lifecycle end to end, from conception, design, development, testing, release and operation, including user top-up, transfer, withdrawal, acquiring transaction payment, and related user interaction, back office management, risk management and Anti Money Laundering integration, Data Analysis, etc.

- Identify optimization requirements between business and product baseline. Improve product architecture and design to ensure high stability, performance and reliability.

- Operate products by targeting regulatory issues, user feedback, and KPI analysis to continuously improve User Experience, increase customer acquisition and retention. Identify insights and trends in product features to iterate product competitiveness.

- Work with multiple cross-functional teams to effectively manage stakeholders and products across multiple markets. Continuously optimize the product request acceptance process and improve delivery efficiency.

Qualifications

Minimum Qualifications:

- Experience as product manager/owner role with payments-related products in fintech.

- Strong business sense and experience in product planning in the payment industry.

- Domain knowledge of payment/wallet/card/digital banking related payment products, experience in digital wallet products is preferred.

- Hands-on experience in consumer-facing product lifecycle management for Requirements Gathering and Analysis, Product Requirements Writing, Data Analysis and Operations. Strong attention to detail and User Experience. Passionate about developing products and experiences with great customer empathy.

- Responsible for top up, transfer, withdrawal, acquiring transaction payment, and related back office operation, risk and AML integration, Data Analytics, etc.

- Familiar with defining and optimizing product management processes and tools to support product lifecycle management.

- Strong logical and structured thinking, excellent abstraction and induction skills

Preferred Qualifications:

- Experience in technical background

- Ability to adapt to uncertainty and change in a fast-paced environment

- Self-driven, positive attitude and team player

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.