Senior Business Analyst

Nice to meet you, we are Ascenda.

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

Welcome to the future of customer engagement. Join us as we shape the future of banking, payments and fintech!

Join us as a Senior Business Analyst

We are looking for a passionate Senior Business Analyst to join our Loyalty team and play a pivotal role in growing and optimising the loyalty proposition and experience for our clients. We're looking for entrepreneurial generalists that are looking to take on a challenging and high growth opportunity.

We have a fun, flexible and fast-paced work environment with lots of opportunities to:

• Implement your ideas quickly and see the immediate impact of your efforts
• Build and grow relationships with our client as an extension of their team
• Learn and grow within an open, driven, talented and diverse team with significant opportunities for career progression and cross-functional experience

What you’ll do

• As a Business Analyst you will be working together with the client-dedicated team, and will be at the intersection of the company's Product, Marketing, QA and Engineering teams contributing to the overall design, optimisation, execution and accuracy of the program.
• You will Lead requirements gathering workshops with the client and:
• Document the client requirements in a structured manner as a backlog
• Coordinate with internal stakeholders to identify risk and get the work items effort estimated
• Support the product and tech teams throughout the design, implementation and testing
• Lead, when required, product demo and training sessions with the client business teams and customer support teams
• Become the SME on the Ascenda product feature set as deployed for the client
• Take responsibility for the agreed client requirements to be considered as part of product feature enhancements, client custom enhancements (client-specific change requests) and broader future project phases.
• Support the BAU release management process by capturing and documenting all client requirements in accordance to Ascenda standard practices
• You will ensure client project documentation processes are adhered to with regards to the discovery and detailed design of the functional requirements.
• Support the QA team in the preparation, review and communication to the client of the project test strategy and test cases for SIT & UAT phases and support the teams during the SIT and UAT phases
• Work with the locally dedicated team to support our client and program engagement
• Supporting the Marketing Manager with end to end Campaign design, delivery and testing
• Supporting Analytics / BI teams by understanding and capturing future data & reporting requirements and working with the Business Intelligence team on delivering accurate reports and training to the end-users
• Supporting the management of incidents with the client and internal teams, ensuring the support is adhering to the agreed service levels and tracking to implementation of permanent counter measures.

Job requirements

What we are looking for

• 6+ years of experience as a Business Analyst in Banking, Technology, Payments or similar industry.
• You are a generalist who cracks any and every problem with creative solutions
• You have experience leading and delivering solution designs with detailed requirements gathering and documentation, always with a view to keeping the understanding simple and contextual for others to follow
• You are comfortable with backlog grooming and prioritisation exercises to guide for efficiencies within releases and the product roadmap
• You are able to pull data (basic SQL & Excel), monitor & analyse campaign results, develop insights and put together compelling presentations for internal and external customers
• Areas of previous experience we are looking for:
• Gather detailed client requirements in client facing meetings and workshops
• Writing acceptance criteria to support Test Cases
• API executions, Batch files and data extract specifications
• Working with data sets, SFTP setup and file transfer flows
• Logical campaign setup rules, BI reporting
• Experience in working with Jira, Confluence, Google suite, Microsoft (Word, Powerpoint, Excel and Visio)
• Strong attention to detail, the ability to pinpoint possible problem areas
• Have a strong ability to multitask and effectively prioritise your responsibilities
• Exceptional written and oral communicator with experience pulling together efficient and client-friendly reports and presentations
• A team player that can engage in debate & drive consensus, and also give & take constructive 360 feedback
• You are curious by nature and enjoy understanding how things work across teams, departments and geographies.
• Bachelor’s degree or equivalent

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.