Associate Director/ Senior Manager, Customer Growth - Fintech SaaS

About Us

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.

The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.

Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

Are You The One

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities

Execute customer renewal process

• Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
• Implement the customer portfolio strategy by engaging existing clients.
• Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

• Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
• Prepare proposals and data reports for current clients for existing and new business opportunities.
• Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
• Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
• Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

• Work with the other Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

• Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
• Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
• Be the champion of customer growth.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

• Bachelor degree in related field.
• 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.
• Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
• Relevant working experience in the Fintech/payments sector will be a plus.
• Data-driven with a commitment to process, drive and track consistent engagement process.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
• Excellent presentation and interpersonal skills.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Domain knowledge of the customer experience and growth market, business and technical trends.
• Good with powerpoint, excel and word.
• Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).