Product Monitoring Analyst

Full Time 


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Job Description
Team Responsibilities

The team are responsible for:
  • Application Support - ensure that the application is working correctly as deployed
  • Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
  • Service Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities
  • Identifies and resolves issues with applications, following agreed procedures.
  • Uses application management software and tools to collect agreed performance statistics.
  • Carries out agreed applications maintenance tasks.
  • Prioritises and diagnoses incidents according to agreed procedures.
  • Investigates causes of incidents and seeks resolution, escalating as appropriate.
  • Documents and closes resolved incidents according to agreed procedures.
  • Analyses causes of incidents, and provide recommendations in order to minimise probability of recurrence, and contribute to service improvement
  • Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes and services.
  • Drafts and maintains procedures and documentation for application support
  • Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment

Performance Assessment

Availability - uptime during core and non-core hours

Performance - performance metrics during core and non-core hours

Reliability - test results and performance during real failure events

KPI reporting - performance against KPIs

Experience required
  • Bachelor's Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience. Degree preferable in either Commerce or IT; (A-B + average) or equivalent;
  • Intermediate SQL skills;
  • Interest / familiarity with financial markets and products beneficial but not essential;
  • Passionate about providing an excellent service experience for our clients;
  • Strong analytical thinking and keen attention to detail;
  • Highly logical with proven problem-solving abilities;
  • Independent, self directing and delivery focused working style;
  • Good communication skills, confident in dealing with internal and external clients;
  • Able to take initiative learn quickly in a dynamic fast-paced industry;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment;
  • Excellent organisational, administration and time management skills.
  • Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential;
  • Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards;


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