Customer Care Specialist - FinTech

Full Time 


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Job Description

Customer Experience – Service & Complaints Handling

  • Using the preferred channel to communicate and provide responses where appropriate to general or account-related inquiries initiated by customers.
  • Handle simultaneous channel responses, including in-app chat, web form, and voice hotline.
  • Ensure timely documentation, classification, customer acknowledgment, and follow-up actions for all cases according to the relevant policies and procedures.
  • Timely communication with customers in relation to their cases and escalate issues to managers.

Customer Due Diligence

  • Engage in the identification and verification of customers while adhering to the bank’s privacy and security policies.

Banking Compliance and Regulation

  • Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework. 
  • Undergo annual compliance and financial crime training.
  • Act as the bank’s first line of defence, promote a risk-aware culture, and ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.


  • Diploma or University graduate with 1-3 years of banking experience, preferably in a fast-paced contact centre environment.
  • Good understanding of Banking and Financial products.
  • Knowledge of the Bank’s Control Framework and Governance Structure is preferred.
  • Superior listening, robust writing, and verbal communication skills are required.

Interested applicants, please send in a copy of your latest CV to

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.


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