VP Payment Operations

We are the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realize their full potential.

We have successfully closed an oversubscribed US$ 100 million Series C equity round in 2023 led by Sequoia and Lightspeed with participation of Tencent and PayPal. Since its inception in 2018, we have raised over US$ 300 million from world-class investors to power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and help more than 15,000 businesses using our suite of products.

In 2020 we were awarded Hottest Startup by Singapore Business Review and Finalist MAS Fintech Awards. In 2021 and 2022 we were named in LinkedIn's Top 5 Startups in Singapore and awarded Best Employer of the Year and best Payments Tech 2022 by Asia Fintech Awards .

You will be amazed by our energy and ambition. We are a team of ex-entrepreneurs, ex-founders, and A players with international and diverse (45% of us are women) backgrounds. We team up to excel in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the Fintech space!

ABOUT THE ROLE

You ensure smooth delivery of our payments services to clients, in a correct and timely manner, for all our accounts, partner, and geographies. You report to the COO.

• Own the payment execution for customers, and its associated metrics: speed of payment execution, execution rate of payments, productivity, payments customer satisfaction
• Own subscription & credit card billing & collection, and its associated metrics: speed & accuracy for billing, speed of payments, recovery of late payments
• Lead a team of ~20 people and growing; Coach and develop the team
• Constantly innovate and improve how Aspire is delivering its services to customers. Work closely with relevant internal stakeholders (product, compliance, customer ops, ...) and external partners to make it happen
• Own the operational launch of new Aspire products & services; Work closely with the senior management on launching new partnerships and build out Aspire's range of products & services
• Rally Aspire teams around payments, lead cross-functional projects to improve our services, and maintain continuous feedback loops with relevant stakeholders (internal & external): Fintech partners, Product, Compliance, Sales, Marketing.

YOUR PROFILE

• You have done it before - 10+ years experience in a tech company; Track record of leadership & operations; Preferably in fintech or SaaS
• You make operations run like clockwork - Highly analytical and structured, can communicate effectively to people of all levels
• You can build and execute on a vision - You can come up with a vision & strategy for your team, build and action plan based on this and execute it, effectively & without supervision
• You have strong communication & project management skills - You are used to communicating with senior executives, as well as with on-the-ground officers. Your communication is clear and concise. You know how to project manage large projects with a lot of dependencies
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you. The customer comes first.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the " Policy") , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com .