About Algomarketing
Founded in 2017, Algomarketing is a global Marketing operations and technology consultancy that is empowering Marketers through Algorithmic Marketing. We are at the forefront of revolutionizing marketing efficiency and ROI through AI, automation, and machine learning. With operations in 27 countries, our data-driven solutions in marketing automation and analytics have powered notable projects for giants like Google and Zoom. Join us to lead the next wave of marketing technology innovation.
The Role
As a Client Services Manager, you will play a critical role in nurturing and expanding our client relationships. This involves strategic account development, effective project management, and leveraging your B2B marketing expertise to ensure client success. You will be a key player in a team dedicated to delivering superior customer experiences and driving our company's growth.
Responsibilities
Account Development and Growth
• Support identifying new business opportunities and assisting with proposal development.
• Build and maintain strong relationships with key account stakeholders.
• Analyze client business challenges to identify bottlenecks in collaboration with Leads or Directors.
• Keep CRM and project tracking tools updated with accurate and timely information.
Commercial Management
• Produce client deliverables and contribute to larger projects.
• Ensure CRM reflects up-to-date business pipeline data for planning and forecasting.
• Understand vendor and client contract terms thoroughly.
Leadership and People Management
• Oversee project engagements, managing issues, risks, and timelines.
• Engage directly with clients, providing high-quality support and service.
Industry Knowledge and Experience
• Demonstrate expertise in AdTech, MarTech, media buying and programmatic from agency or client-side roles.
• Commit to creating exceptional customer experiences.
• Be familiar with business development activities in a consulting domain (or sales-driven function)
Requirements
• Have 3-6 years of consulting or relevant marketing agency experience, including at least 2 years in technology consulting.
• Prior experience in the Cloud Computing or FinTech industry is highly desired, but not a must.
• Exhibit self-motivation and the ability to excel independently in a fast-paced environment.
• Prior experience in the collaborative development of SOWs, RFPs and client-facing presentations.
• Strategic thinking and team management skills.
• Strong client-facing and communication abilities.
• Bachelor’s degree in business administration or related field.
• Japanese, Korean, Indonesian or Thai language capability preferred.