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ECLERX PRIVATE LIMITED

Customer Engagement Manager/Director

Consulting

$12000 - $18000 monthly

Job Description

Client Account Manager

LOCATION: Singapore

HIRE TYPE: Full-time

EXPERIENCE: Market Operations, KYC/AML, Reference Data and Compliance, Risk, and Finance

VERTICAL: Financial Markets

Role Summary

eClerx is looking for a talented Client Account/Engagement Manager (CEM) who will be senior point of contact for all aspects of the client’s eClerx relationship. He/She will be responsible for partnering with clients who have functional responsibilities within and/or across Operations, Data, Technology and Change Management to help them achieve their goals through consultatively developing solutions that best leverage eClerx’s products and services. To do so, the CEM should have a strong understanding of capital markets, the ecosystem of businesses and departments participating in and servicing those markets, their underlying platforms and operating models, and the industry forces driving structural changes.

Key Responsibilities

  • Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services
  • Think and act critically to ensure relevance of services to meet changing client and industry needs
  • Elicit client feedback and chair governance forums, ensuring that any issues or opportunities are swiftly dealt with
  • Manage and grow the portfolio of services delivered to the client by developing executing customer account and coverage plans
  • Closely work with eClerx’s offshore teams across Ops/Tech to resolve client issues, escalations and rapid response to requests. Actively involved in delivery governance
  • Understand the client’s short- and long-term strategy goals. Build a plan to integrate eClerx services and the client goals.
  • Manage project proposals, timelines and deliverable for engagements from proposal through implementation in conjunction with the services team

Eligibility Responsibilities

  • Bachelor’s degree (or equivalent) in Business or Finance; MBA degree preferred
  • Excellent problem-solving and consultative capabilities with change the bank experience
  • Domain knowledge and industry awareness of market operations, KYC/AML, reference data and compliance, risk, and finance
  • Excellent client facing skills in order to chair workshops and governance forums, understand problem statements, elicit client feedback, present proposals
  • Business development experience and commercial acumen – experience covering client organization, identifying opportunities, building and delivering commercial proposals
  • Following experience is a plus: Banking Operations Change or Operations IT experience, product or business development experience at a FinTech or Services provider, consultancy experience
  • Valid work authorization status in Singapore
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